Front Desk Concierge (Part-Time)

Capita; East Midlands; On-site; GBP 16,000 - 26,000; Part time

Benefits offered by this job

25 days annual leave (rising to 27)

Volunteer day

Company pension—auto-enrolment

Life assurance

Cycle to work scheme

Maternity/adoption/ shared parental LE

Disability-friendly environment

Job summary

Capita HAAS is seeking a part-time receptionist to be the first point of contact for visitors and staff at the Derby venue. You will manage appointments, assist with venue security, and handle admin tasks across CRM/PRS and H&S record-keeping, ensuring a welcoming and efficient experience.

You should have prior receptionist and customer service experience, be IT-literate with MS Teams, Outlook and CRM systems, and possess strong communication and organisational skills.

Qualifications

• Experience as a receptionist and customer-facing roles.
• Strong planning and organisational skills.
• IT-literate with MS Teams, Word, Outlook and CRM systems.
• Experience in conflict resolution and de-escalation in person.
• Clear verbal and written communication.
• Willingness to attend training and development.

Responsibilities

• Meet and greet visitors in a warm, friendly manner.
• Manage daily appointments using CRM/PRS and re-schedule as needed.
• Open/lock venue and follow security procedures.
• Door Entry Management: identify and validate attendees.
• Direct claimants to locations and seating areas.
• Admin duties: data entry, CRM/PRS, document uploads to CASPER.
• Maintain office supplies and ensure a professional venue.
• Provide information to claimants and staff; ensure customer satisfaction.
• Offer directions over the phone and know local transport routes.
• Contribute to strategic management and development of the business.

Skills

Reception experience

Customer service

CRM systems

MS Teams

Outlook

IT literate

Conflict resolution

De-escalation techniques

Clear communication

Time management

Tools

CRM systems

MS Teams

Outlook

Job description

Capita HAAS is seeking a part-time receptionist to be the first point of contact for visitors and staff at the Derby venue. You will manage appointments, assist with venue security, and handle admin tasks across CRM/PRS and H&S record-keeping, ensuring a welcoming and efficient experience.

You should have prior receptionist and customer service experience, be IT-literate with MS Teams, Outlook and CRM systems, and possess strong communication and organisational skills.