Part-Time Front Desk & Visitor Experience Coordinator

Capita; Derry/Londonderry; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Holiday allowance

Volunteer day

Pension

Cycle to work

Maternity leave

Life insurance

Employee discounts

Job summary

Capita HAAS is hiring a part-time Receptionist to support venue operations and claimant assessments. You will be the first contact for visitors and staff, manage appointments, and assist with admin tasks across CRM/PRS and H&S documentation.

We offer a 25-hour work week with shifts 8am-1pm or 12:30pm-5:30pm, and opportunities to contribute to venue facilities management, health and safety, and customer service excellence.

Qualifications

• Experience as a receptionist and customer service (customer facing).
• Must be IT literate: MS Teams, Outlook and CRM systems.
• Experience of conflict resolution and de-escalation techniques in a face-to-face environment.
• Ability to communicate clearly and concisely both verbally and in writing.
• Be punctual, attentive, and approachable at all times.

Responsibilities

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointments using CRM/PRS and re-scheduling as required.
• Open and lock venue and ensure security procedures are followed.
• Door entry management: identify and validate attendees.
• Direct claimants to where they need to go and seat them outside the consultation room.
• Perform daily admin duties: data entry, maintain CRM/PRS, upload documents to H&S CASPER.

Skills

Customer service

Communication

Time management

Attention to detail

Conflict resolution

Team collaboration

Independent work

Active listening

Tools

CRM systems

MS Teams

Outlook

Job description

Capita HAAS is hiring a part-time Receptionist to support venue operations and claimant assessments. You will be the first contact for visitors and staff, manage appointments, and assist with admin tasks across CRM/PRS and H&S documentation.

We offer a 25-hour work week with shifts 8am-1pm or 12:30pm-5:30pm, and opportunities to contribute to venue facilities management, health and safety, and customer service excellence.