Receptionist & Visitor Experience Specialist

Capita PLC; Peterborough; On-site; GBP 17,000 - 26,000; Part time

Benefits offered by this job

25 days holiday (rising to 27)

Company pension

Life assurance

Cycle2work scheme

Maternity leave 15 weeks

Volunteer day opportunity

Headspace access

Job summary

Capita HAAS in Peterborough is seeking a part-time Receptionist to be the first point of contact for claimants and visitors, handling check-ins, directing to rooms, and maintaining a secure, welcoming venue.

The role offers a £26,227.50 annual salary full-time equivalent, pro rata to £17,485.87, with 25 days holiday (rising to 27), pension and additional voluntary benefits designed to fit your lifestyle.

Qualifications

• Experience as a receptionist and customer service (customer facing).
• Have good planning and organisational skills.
• Must be IT literate, MS Teams, Word, Outlook and CRM systems
• Experience of conflict resolution and de-escalation techniques in a face-to-face environment.
• Ability to communicate clearly and concisely both verbally and written.
• Customer service ethos and be of a friendly disposition.
• Initiating contact with claimants, their companions and all visitors and responding to requests.
• Be attentive, polite and approachable at all times.
• Have excellent time management skills and be punctuate.
• Be willing and able to work without supervision.
• Be a good listener, understanding and helpful and provide a professional service.

Responsibilities

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointment using CRM/PRS and re-scheduling as and when required.
• Open and lock venue and ensure security procedures are followed.
• Door Entry Management - Identify and validate all attendees.
• Direct claimants to where they need to go/seat them outside the consultation room.
• Day to day organisational and administrative duties including data entry, and maintenance of CRM/PRS systems, creating, completing and uploading documents to H&S System CASPER as a H&S site Champion.
• Maintain business office supplies by keeping an up-to-date record of stationary surplus.
• Ensuring the venue is always kept to a professional standard
• Providing relevant information to claimants and supporting staff and claimants whilst in venue.
• Maintaining a professional relationship with claimants and always ensuring customer satisfaction.
• Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.
• Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxis and parking is very important.
• Contribute to the Strategic Management and Development of the business

Skills

Reception experience

Customer service

Planning skills

MS Teams

Word

Outlook

CRM systems

Conflict resolution

Clear communication

Attentive

Time management

Independent

Active listening

Tools

CRM systems

MS Word

MS Outlook

Job description

Capita HAAS in Peterborough is seeking a part-time Receptionist to be the first point of contact for claimants and visitors, handling check-ins, directing to rooms, and maintaining a secure, welcoming venue.

The role offers a £26,227.50 annual salary full-time equivalent, pro rata to £17,485.87, with 25 days holiday (rising to 27), pension and additional voluntary benefits designed to fit your lifestyle.