Part-Time Front Desk Receptionist & Guest Experience

Capita PLC; Coleraine; On-site; GBP 16,000 - 26,000; Part time

Benefits offered by this job

25 days holiday (rising to 27)

Volunteering day allowance

Company pension and life assurance

Headspace app access

Job summary

Capita HAAS seeks a part-time Receptionist for our Coleraine venue. You will be the first and last contact for visitors and staff, handling greetings, information exchange and venue security.

The role focuses on smooth day-to-day operations, data entry, and CRM/PRS management within a busy health assessment environment. The successful candidate will meet claimants and companions, manage appointments, support venue facilities, and maintain a professional, welcoming atmosphere.

Qualifications

• Experience as a receptionist and customer facing.
• Good planning and organisational skills.
• IT literate, MS Teams, Word, Outlook and CRM systems.

Responsibilities

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointments using CRM/PRS and re-scheduling as required.
• Open and lock venue and ensure security procedures are followed.
• Door Entry Management - identify and validate all attendees.
• Direct claimants to their destinations and seat them outside the consultation room.
• Perform admin duties including data entry and document uploading to H&S system CASPER.
• Maintain office supplies and venue standards.
• Provide information to claimants and staff, ensuring courtesy and satisfaction.
• Communicate directions and local transport options to claimants and families.
• Contribute to strategic management and development of the business.

Skills

Customer service

Reception experience

Organisational skills

Tools

MS Teams

MS Word

MS Outlook

CRM systems

Job description

Capita HAAS seeks a part-time Receptionist for our Coleraine venue. You will be the first and last contact for visitors and staff, handling greetings, information exchange and venue security.

The role focuses on smooth day-to-day operations, data entry, and CRM/PRS management within a busy health assessment environment. The successful candidate will meet claimants and companions, manage appointments, support venue facilities, and maintain a professional, welcoming atmosphere.