Guest Experience Receptionist (Part-Time, Office-Based)

Capita; Peterborough; On-site; GBP 17,000 - 26,000; Part time

Benefits offered by this job

Salary pro rata

25 days holiday

Pension scheme

Cycle to work

Volunteer day

Headspace app access

Diversity & inclusion initiatives

Job summary

Capita HAAS in Peterborough seeks a part-time Receptionist to be the first point of contact for claimants and staff. You will greet visitors, manage appointments, and handle venue security and admin tasks in a multi-disciplinary environment.

The role is office-based, 11:45-16:45, Monday to Friday, with 70% of time spent welcoming people and the rest on documentation, rebooking, and venue management. Capita HAAS supports flexible benefits.

Qualifications

• Experience as a receptionist and customer-facing role.
• Strong planning and organisational skills.
• IT literate with MS Teams, Outlook and CRM systems.
• Experience with conflict resolution in person.

Responsibilities

• Meet and greet visitors in a warm, friendly manner.
• Manage daily appointments using CRM/PRS and re-schedule as needed.
• Open/close venue and follow security procedures.
• Direct claimants to appropriate locations and seat them accordingly.
• Maintain CRM/PRS data and upload documents to H&S CASPER system.
• Keep supplies and venue facilities in good order.
• Provide information to claimants and staff to ensure a positive experience.
• Assist with general admin, archiving and training tasks.

Skills

Reception experience

Customer-facing

Communication skills

Time management

Conflict resolution

Tools

CRM systems

CASPER H&S

MS Teams

Outlook

Microsoft Office

Job description

Capita HAAS in Peterborough seeks a part-time Receptionist to be the first point of contact for claimants and staff. You will greet visitors, manage appointments, and handle venue security and admin tasks in a multi-disciplinary environment.

The role is office-based, 11:45-16:45, Monday to Friday, with 70% of time spent welcoming people and the rest on documentation, rebooking, and venue management. Capita HAAS supports flexible benefits.