Receptionist

Capita; East Midlands; On-site; GBP 16,000 - 26,000; Part time

Benefits offered by this job

25 days annual leave (rising to 27)

Volunteer day

Company pension—auto-enrolment

Life assurance

Cycle to work scheme

Maternity/adoption/ shared parental LE

Disability-friendly environment

Job summary

Capita HAAS is seeking a part-time receptionist to be the first point of contact for visitors and staff at the Derby venue. You will manage appointments, assist with venue security, and handle admin tasks across CRM/PRS and H&S record-keeping, ensuring a welcoming and efficient experience.

You should have prior receptionist and customer service experience, be IT-literate with MS Teams, Outlook and CRM systems, and possess strong communication and organisational skills.

Qualifications

• Experience as a receptionist and customer-facing roles.
• Strong planning and organisational skills.
• IT-literate with MS Teams, Word, Outlook and CRM systems.
• Experience in conflict resolution and de-escalation in person.
• Clear verbal and written communication.
• Willingness to attend training and development.

Responsibilities

• Meet and greet visitors in a warm, friendly manner.
• Manage daily appointments using CRM/PRS and re-schedule as needed.
• Open/lock venue and follow security procedures.
• Door Entry Management: identify and validate attendees.
• Direct claimants to locations and seating areas.
• Admin duties: data entry, CRM/PRS, document uploads to CASPER.
• Maintain office supplies and ensure a professional venue.
• Provide information to claimants and staff; ensure customer satisfaction.
• Offer directions over the phone and know local transport routes.
• Contribute to strategic management and development of the business.

Skills

Reception experience

Customer service

CRM systems

MS Teams

Outlook

IT literate

Conflict resolution

De-escalation techniques

Clear communication

Time management

Tools

CRM systems

MS Teams

Outlook

Job description

Our venue Receptionist’s play a very important part in the team and the day to day running of the business, being the first and last point of contact for all our visitors and staff. Your role will include a wide range of responsibilities from meeting and greeting claimant’s and their companions who come into venue for their assessment, managing the security of the venue, exchanging verbal and written information and therefore you will put claimant’s wellbeing at the heart of everything you do. Capita HAAS pride ourselves on the warmth and support we provide and promote a high standard of service at all times. Please note, this is part time office-based role, working 22.5 hours per week (open to discuss working patterns). It is anticipated that the Receptionist will spend 70% of time greeting people. Remaining time will be spent producing documentation, rebooking appointments, stationary orders, archiving, training, updating systems and venue facilities management including health and safety.

What you’ll be doing:

• Meet and greet visitors in a warm and friendly manner.
• Manage daily appointment using CRM/PRS and re-scheduling as and when required.
• Open and lock venue and ensure security procedures are followed.
• Door Entry Management – Identify and validate all attendees.
• Direct claimants to where they need to go/seat them outside the consultation room.
• Day to day organisational and administrative duties including data entry, and maintenance of CRM/PRS systems, creating, completing and uploading documents to H&S System CASPER as a H&S site Champion.
• Maintain business office supplies by keeping an up-to-date record of stationary surplus.
• Ensuring the venue is always kept to a professional standard Providing relevant information to claimants and supporting staff and claimants whilst in venue.
• Maintaining a professional relationship with claimants and always ensuring customer satisfaction.
• Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.
• Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxis and parking is very important.
• Contribute to the Strategic Management and Development of the business

What we’re looking for:

• Experience as a receptionist and customer service (customer facing).
• Have good planning and organisational skills
• Must be IT literate, MS teams’ word, outlook and CRM systems
• Experience of conflict resolution and de-escalation techniques in a face-to-face environment.
• Ability to communicate clearly and concisely both verbally and written.
• Customer service ethos and be of a friendly disposition.
• Initiating contact with claimants, their companions and all visitors and responding to requests.
• Able to attend all training and development courses.
• Be attentive, polite and approachable at all times.
• Have excellent time management skills and be punctuate.
• Be willing and able to work without supervision.
• Be a good listener, understanding and helpful and provide a professional service.

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive any benefits. The Health Assessment Advisory Service is delivered on behalf of the DWP & DfC by Capita

What’s in it for you?

• £26,227.50 annual salary, pro rata to £15,736.50
• Office based role 25 days’ holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Access to the Headspace app for you and up to 5 family or friends.
• Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads.
• #CareersWithPurpose
• Customer first, always Fearless innovation Achieve together Everyone is valued

Location: Derby , United Kingdom

Time Type: Part time

Contract Type: Fixed Term (Fixed Term)

Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.

Equal Opportunities At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer; we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [e-mail] or call 07784 237318 and we’ll get back to you to discuss. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [e-mail]