Part-Time Front Desk & Student Services Liaison

Central Bedfordshire College; Dunstable; On-site; GBP 25,000 - 27,000; Part time

Benefits offered by this job

27 days annual leave (Pro- Rata) plus

People’s Pension

Retail and Leisure Discounts

Professional and personal development

Job summary

The Bedford College Group is looking for a part-time Receptionist based in Dunstable to join the Customer Contact and Admissions team. You will be the first point of contact for students, staff and visitors, delivering a friendly and efficient service and helping maintain the college’s reputation.

Key duties include managing the reception area, handling enquiries by phone and email, maintaining CRM and records, and supporting events and enrolment activities.

Qualifications

• GCSE/Level 2 English and Maths or equivalent.
• Safeguarding and equality & diversity training is desirable.
• Customer service experience in a front-of-house role is preferred.
• IT skills and familiarity with CRM or student recruitment systems are advantageous.

Responsibilities

• Provide a professional, welcoming first point of contact for students, staff, visitors and customers.
• Manage the day-to-day reception area, including sign-in procedures, telephone enquiries, and ID cards.
• Respond to student enquiries and direct them to appropriate services or classrooms.
• Maintain accurate CRM and payment records, support inbox management and welcome packs.
• Support events (Open Days, Discovery Days, enrolment) and ensure safeguarding & GDPR compliance.

Skills

Customer service

Communication

Organisational skills

Front of House

Teamwork

Education

GCSE/Level 2 English & Maths

Job description

The Bedford College Group is looking for a part-time Receptionist based in Dunstable to join the Customer Contact and Admissions team. You will be the first point of contact for students, staff and visitors, delivering a friendly and efficient service and helping maintain the college’s reputation.

Key duties include managing the reception area, handling enquiries by phone and email, maintaining CRM and records, and supporting events and enrolment activities.