Part-Time Front Desk & Student Services Coordinator

UniLodge Living Group; Christchurch; On-site; GBP 14,000 - 19,000; Part time

Job summary

UniLodge Ilam Apartments in Christchurch is seeking a friendly Customer Service Coordinator to join the team. This busy front-desk role involves welcoming residents, answering enquiries, handling administration, and supporting day-to-day property operations.

The position is permanent part-time, 20 hours across Monday, Friday, Saturday and Sunday. You will work closely with the Property Manager Operations to ensure a positive resident experience and smooth hall operations.

Qualifications

• 2+ years working experience in customer service, reception, administration or a similar frontline role
• Strong organisation skills and attention to detail
• Clear and confident written and verbal communication
• Ability to build positive relationships with people from diverse backgrounds
• Ability to balance competing priorities in a busy environment
• Discretion and understanding of confidentiality
• Experience using Microsoft Office and other digital systems
• Ability to work independently while contributing to a team
• Experience in student accommodation, tertiary education, hospitality or property management would be valuable

Responsibilities

• Provide friendly and professional service at the hall reception
• Respond to resident, whānau and visitor enquiries in person, by phone and by email
• Support residents with enquiries about their accommodation and general needs
• Complete property administration, reporting and record keeping
• Process financial transactions, purchasing and account-related administration
• Assist with room bookings, allocations and accommodation records
• Manage keys, access cards, mail and other reception services
• Support facilities management functions for the hall
• Conduct tours for prospective residents
• Support general property operations and contribute to a positive resident experience

Skills

Customer service

Reception

Administration

Communication

Tools

Microsoft Office

Databases

Job description

UniLodge Ilam Apartments in Christchurch is seeking a friendly Customer Service Coordinator to join the team. This busy front-desk role involves welcoming residents, answering enquiries, handling administration, and supporting day-to-day property operations.

The position is permanent part-time, 20 hours across Monday, Friday, Saturday and Sunday. You will work closely with the Property Manager Operations to ensure a positive resident experience and smooth hall operations.