Night Manager

UniLodge Living Group; Christchurch; Presencial; GBP 23.000 - 30.000; Jornada completa

Descripción de la vacante

UniLodge Living Group in Christchurch, NZ is seeking a Night Manager to oversee all overnight operations, ensuring residents receive a consistently exceptional experience. You will handle administrative and student support tasks, fostering a safe and welcoming living environment.

You will work a rotating 40-hour schedule from 5:00 pm to 8:00 am, supervise night-front office activities, mentor residents, resolve incidents, and maintain detailed shift logs to support ongoing safety and service

Formación

• hands-on operational safety and incident management in a residential setting
• experience as a supervisor/manager in student accommodation or hotel front office
• enjoys nocturnal/after-hours rosters
• strong interpersonal and conflict-resolution skills
• focus on service and delivering outstanding experiences
• willing to obtain Police Vetting Check (at your own cost)

Responsabilidades

• rotate 40-hour week across Mon-Sun with 8-hour night shifts (5:00 pm–8:00 am)
• manage and resolve issues or emergencies during duty
• represent as after-hours manager for building operations
• mentor residents; serve as contact for assistance and welfare
• assist with after-hours check-ins and customer service inquiries
• keep a detailed log of incidents and call-outs per shift
• complete back/front-office duties as handed over by the day team
• perform perimeter checks, manage quiet hours, respond to emergencies
• handle student incidents during the shift

Conocimientos

Operational safety

Incident management

Front office supervision

Interpersonal skills

Service excellence

Police vetting willingness

Descripción del empleo

• Full Time opportunity - 40 hours per week
• Supportive team environment
• January 2027 Start

• Full Time opportunity - 40 hours per week
• Supportive team environment
• January 2027 Start

We are seeking a Night Manager to join our operations in Christchurch, New Zealand. You will be responsible for all overnight operations ensuring residents receive a consistently exceptional experience. You shall be performing various administrative and student support services and fostering a safe, secure and healthy living environment.

About The Role

• Rotating Roster: 40 hours per week across Monday to Sunday, working 8 hour shifts between 5.00pm and 8.00am.
• Manage, record and promptly resolve issues or emergencies that arise while on duty
• Represent as after-hours management, taking full responsibility of the building operations
• Act as a “Mentor” to residents and form a friendly and open point of contact for assistance, information and welfare
• Assist with after-hours check in’s & customer service enquiries
• Maintaining a full and detailed log of all incidents and call-outs throughout each shift
• Complete all back or front-office duties as handed over by day team
• Perform perimeter checks, manage in-house quiet hours, attend to emergencies and lockouts
• Respond to student incidents over the shift

ABOUT YOU

To Be Great In This Role You Will

• have experience in providing hands on operational safety and incident management in a residential setting
• previous Front Office experience in a Supervisor or Manager position within a student accommodation or hotel environment
• love living nocturnally and thrive off working an evening/night-time roster
• have highly developed interpersonal skills with the ability to problem-solve and manage conflict
• have a focus on service and quality with the passion to deliver outstanding experiences
• be willing to obtain Police Vetting Check (at your own cost)

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

• All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.