Part-Time Front Desk Concierge – Residential

Firstport; Poole; On-site; GBP 12,000 - 18,000; Part time

Job summary

FirstPort is seeking a Concierge to be the main on-site contact for residents and visitors at a residential development in Poole. You will manage front desk duties, respond to queries, handle deliveries, and coordinate with the Building Manager to ensure high standards of service.

You will bring experience from high-end residential settings, strong communication, and a proactive approach to resolving issues while maintaining health and safety standards.

Qualifications

• You will be well-spoken and highly presentable in a concierge role.
• You will have experience in high-end residential developments and be an excellent communicator.
• You will be a problem solver with empathy and relationship-building skills, plus health and safety awareness.
• Qualifications such as IOSH are beneficial.

Responsibilities

• Act as main point of contact on site, providing information about the development and surrounding areas.
• Manage on-site booking requirements for key access areas within the development.
• Answer the telephone in a timely, professional manner and transfer calls or take messages.
• Handle parcels and packages delivered daily.
• Manage and administer resident deliveries and returns via development systems.
• Handle residents’ keys, signing in and out daily in line with protocol.
• Conduct daily site walks and report faults/maintenance to the development manager.
• Investigate faults and issues, document in the hand over log (e.g., leaks, fire alarms, bike theft).
• Investigate first-level complaints and provide updates toward resolution.
• Provide regular communication to customers from initial queries to resolution.
• Undertake ad-hoc administrative duties such as filing, faxing, and photocopying.

Skills

Customer service

Communication skills

Problem solving

Professional appearance

Education

IOSH qualification (beneficial)

Job description

FirstPort is seeking a Concierge to be the main on-site contact for residents and visitors at a residential development in Poole. You will manage front desk duties, respond to queries, handle deliveries, and coordinate with the Building Manager to ensure high standards of service.

You will bring experience from high-end residential settings, strong communication, and a proactive approach to resolving issues while maintaining health and safety standards.