Day Concierge

Firstport; Poole; Sur place; GBP 12 000 - 18 000; Temps partiel

Résumé du poste

FirstPort is seeking a Concierge to be the main on-site contact for residents and visitors at a residential development in Poole. You will manage front desk duties, respond to queries, handle deliveries, and coordinate with the Building Manager to ensure high standards of service.

You will bring experience from high-end residential settings, strong communication, and a proactive approach to resolving issues while maintaining health and safety standards.

Qualifications

• You will be well-spoken and highly presentable in a concierge role.
• You will have experience in high-end residential developments and be an excellent communicator.
• You will be a problem solver with empathy and relationship-building skills, plus health and safety awareness.
• Qualifications such as IOSH are beneficial.

Responsabilités

• Act as main point of contact on site, providing information about the development and surrounding areas.
• Manage on-site booking requirements for key access areas within the development.
• Answer the telephone in a timely, professional manner and transfer calls or take messages.
• Handle parcels and packages delivered daily.
• Manage and administer resident deliveries and returns via development systems.
• Handle residents’ keys, signing in and out daily in line with protocol.
• Conduct daily site walks and report faults/maintenance to the development manager.
• Investigate faults and issues, document in the hand over log (e.g., leaks, fire alarms, bike theft).
• Investigate first-level complaints and provide updates toward resolution.
• Provide regular communication to customers from initial queries to resolution.
• Undertake ad-hoc administrative duties such as filing, faxing, and photocopying.

Connaissances

Customer service

Communication skills

Problem solving

Professional appearance

Formation

IOSH qualification (beneficial)

Description du poste

Hours: Monday – Friday, 10am-3pm (25 hours per week)

As Concierge you will contribute to our vision of being the UK's favourite residential property manager by:

• Provide a high standard level of customer service to our residents and all visitors to the development.
• Act as main point of contact at the front desk.
• Assist with on-site deliveries, customer queries and service requests.

The Concierge reports directly into the Building Manager

About You

You will be a well-spoken and highly presentable concierge, who has experience working in high-end residential developments. You will be an excellent communicator and problem solver, an empathetic who can build lasting relationships with customers and efficiently attend to any enquires. You will have solid health and safety knowledge and any relevant qualifications will be beneficial such as IOSH.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales, and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts, and location advice.
• Manage on site booking requirements for key access areas, in and around the development.
• Ensure that the telephone is answered in a timely and professional manner and transferred to the appropriate personnel or message are taken. Ensure that all calls are dealt with effectively and efficiently.
• To handle parcels and packages that have been delivered daily.
• Manage and administer customer deliveries and returns, via development systems and protocol.
• Handle and administer residents’ keys, making sure these are signed in and out daily in line with development systems and protocol.
• To conduct site, walk rounds daily, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the hand over log.
• Investigate first level complaints within the development.
• Provide regular communication to customers with initial queries to resolution.
• Undertake ad-hoc additional administrative duties such as filing, faxing, photocopying.

Our Values

Friendly – We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful – We listen, consult, and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect always.

Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.

Trustworthy – We’re always professional, reliable, open, and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all the technology, training, and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.