Luxury Residential Concierge — Front Desk Lead (Reading)

Firstport; Reading; On-site; GBP 22,000 - 23,000; Full time

Job summary

FirstPort in Reading is seeking a Day Concierge to be the welcoming face of a premier residential development. The role involves greeting residents and visitors, managing front desk enquiries, and coordinating deliveries and service requests.

You will report to the Development Manager and work on a 3-on/3-off 8am–8pm shift. The company emphasizes safety, customer care, and community standards across its estates, offering a competitive salary and benefits in a fast-paced, service-oriented

Qualifications

• Experience in high-end residential developments.
• Excellent communication and problem-solving abilities.
• Health and safety awareness with IOSH qualification preferred.

Responsibilities

• Provide high standard customer service to residents and visitors.
• Act as main point of contact at front desk.
• Assist with on-site deliveries, inquiries and service requests.
• Communicate with the Development Manager and coordinate with contractors.

Skills

Excellent customer service

Front desk / reception

Communication skills

Problem solving

Health and safety knowledge

IOSH qualification preferred

Job description

FirstPort in Reading is seeking a Day Concierge to be the welcoming face of a premier residential development. The role involves greeting residents and visitors, managing front desk enquiries, and coordinating deliveries and service requests.

You will report to the Development Manager and work on a 3-on/3-off 8am–8pm shift. The company emphasizes safety, customer care, and community standards across its estates, offering a competitive salary and benefits in a fast-paced, service-oriented