IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING:
Service Delivery.
- Creating tell-your-mates experiences that make guests want to keep coming back
- Making coffee, tea, and other specialty drinks, including espresso-based beverages, teas, and smoothies.
- Greeting customers, taking orders, and providing menu recommendations.
- Processing payments, handling transactions, and operating the point-of-sale (POS) system.
- Cleaning and sanitizing work areas, equipment, and seating areas.
- Maintaining inventory levels and restocking supplies.
- Preparing and serving food items like pastries, sandwiches, or snacks, depending on the establishment.
- Collaborating with other team members to ensure efficient operations.
- Maintaining high standards of beverage quality and presentation.
- Possessing a good understanding of coffee varieties, brewing methods, and latte art.
- Being empowered to use your initiative when dealing with customer complaints or issues with a positive attitude and seeking to resolve them.
- Actively looking for opportunities to grow revenue.
- Ensuring compliance with all statutory, legal, hygiene, safety, and employment requirements for reception, food and beverage, and night operations.
- Covering all shifts, including early and late hours.
Teamwork.
- Understand and embody the edyn values.
- Constructively challenge, question, seek to improve, evolve, and be human.
- Contribute to a strong community spirit.
- Be objective, fair, ethical, and consistent.
- Some previous experience in a customer-facing role preferred.
- Confidence using basic IT systems and software (including Microsoft Office).
- Formal barista training will be provided.