Sales Assistant/ Barista

Laduree; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading luxury brand in London is seeking a Retail Assistant to deliver exceptional customer service and create a high-end shopping experience. The successful candidate will assist customers with product selection, engage in upselling, and maintain the store's aesthetic while adhering to health and safety standards.

Benefits

Competitive hourly wage

Employee discounts on products

Opportunities for professional growth

Monthly Travel Allowance

Qualifications

• Experience in a luxury or high-end food/hospitality brand preferred.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment with multiple transactions.

Responsibilities

• Greet customers warmly and assist in product selection.
• Engage in upselling and cross-selling products.
• Maintain store presentation and assist with stock management.

Skills

Customer Service

Sales

Attention to Detail

Teamwork

Communication

Education

Previous retail or customer service experience

Tools

Point of Sale (POS) systems

Job description

Retail Assistant/ Barista Job Description

Job Title: Retail Assistant

Location: Ladurée,

Job Type: Full-Time (8H shift flex: XXhr to XX hr)

Position Summary

We are looking for a reliable and dedicated Retail Assistant who have a passion to join our team at Ladurée, where you will play a key role in delivering an exceptional customer experience. You should be motivated by teamwork and willing to help others. With no day being the same, you must be adaptable and positive to deliver our products whilst maintaining high standards.

As an ambassador of our iconic brand, you will contribute to creating a high end and welcoming environment for every guest. The ideal candidate will possess strong common sense, a hardworking attitude, and a willingness to go the extra mile to ensure smooth and efficient operations, especially during the trading peak period.

Key Responsibilities

Customer Service Excellence

• Greet customers warmly, creating a welcoming and high-end shopping experience.
• Assist customers in selecting Ladurée products, such as macarons, pastries, and gifts, while providing knowledgeable recommendations based on customer preferences.
• Uphold Ladurées exceptional service standards by ensuring each customer interaction is personal, courteous, and attentive.
• Handle customer inquiries and provide detailed information about product origins, flavours, ingredients, and Ladurées unique offerings.
  
  

Sales and Upselling

• Actively engage in upselling and cross-selling Ladurée products, such as promoting seasonal or limited-edition items.
• Achieve individual and team sales targets by fostering repeat business and building customer loyalty.
• Accurately process customer transactions, handle cash and card payments, and manage receipts and customer orders efficiently.
  
  

Store Presentation and Stock Management

• Maintain the boutiques aesthetic appeal by arranging and restocking displays, ensuring they are visually appealing and align with Ladurées brand standards.
• Monitor inventory levels, restocking as necessary, and inform management of any shortages to prevent disruption to customer experience.
• Assist with daily stock counts, inventory control, and managing stock rotation to ensure product freshness and quality.
  
  

Product Knowledge and Brand Representation

• Develop and maintain a deep understanding of Ladurée products, history, and values to effectively communicate them to customers.
• Represent Ladurées brand ethos through a polished appearance, language, and behaviour that aligns with the brand's luxury positioning.
  
  

Operational Support

• Support store operations by participating in opening and closing routines, cleaning, and other duties that ensure a smooth store environment.
• Adhere to health and safety, hygiene, and cleanliness standards, particularly in handling food products.
• Manage packaging for customer orders with precision and care, ensuring it meets Ladurées quality standards.
  
  

Team Collaboration

• Work collaboratively with team members, supporting each other in creating a memorable shopping experience.
• Attend regular team meetings and training sessions to stay updated on new products, promotions, and company policies.
  
  

Qualifications

• Previous retail or customer service experience, ideally within a luxury or high-end food or hospitality brand.
• Exceptional interpersonal and communication skills, with a friendly and approachable demeanour.
• Strong attention to detail, particularly in following brand standards and visual merchandising guidelines.
• Ability to work in a fast-paced environment, handling multiple customers and transactions with efficiency.
• Flexibility to work various shifts, including weekends, holidays, and peak seasons.
  
  

Preferred Skills

• Passion for gourmet food, pastries, and the Ladurée brand.
• Experience in using Point of Sale (POS) systems.
  
  

Benefits

• Competitive hourly wage
• Employee discounts on Ladurée products.
• Opportunities for professional growth within the brand and exposure to a prestigious luxury environment.
• Monthly Travel Allowance

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

Referrals increase your chances of interviewing at Ladurée UK by 2x

Sign in to set job alerts for “Sales Assistant” roles.

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

Sales Assistant Full Time - Max Mara Selfridges London

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

Sales Assistant - Max Mara Flagship Store London

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Sales Assistant - 12 Hours - Sweaty Betty

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 10 months ago

Sales Assistant - Covent Garden, London (Part-Time)

London, England, United Kingdom 2 hours ago

London, England, United Kingdom 2 days ago

Temporary Part Time Sales Assistant, Ladies Footwear, Harrods

London, England, United Kingdom 1 month ago

Temporary Part Time Sales Assistant, Men's Footwear, Harrods

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Full-Time Sales Assistant (Duke of York)

London, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Greater London, England, United Kingdom 1 week ago

Uxbridge, England, United Kingdom 3 weeks ago

Retail Sales Assistant (Full Time) - Soho Home Kings Road

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Sales Assistant - Smiggle UK - Selfridges London

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 month ago

Sales Assistant (32h / Fixed-term) - King's Road

London, England, United Kingdom 1 month ago

London, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.