Food & Beverage Host/Barista

Cove; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Food & Beverage Host/Barista in London. In this entry-level full-time role, you'll deliver exceptional customer service and prepare a variety of beverages while ensuring compliance with safety standards. Ideal for individuals passionate about hospitality, who enjoy creating memorable experiences for guests.

Qualifications

• Some previous experience in a customer-facing role preferred.
• Formal barista training course will be provided.

Responsibilities

• Creating memorable experiences for guests.
• Making specialty drinks and greeting customers.
• Maintaining high standards of beverage quality.

Skills

Customer Service

Communication

Attention to Detail

Multitasking

Problem-Solving

Job description

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IN THIS ROLE YOU WILL BE RESPONSIBLE FOR THE FOLLOWING:

Service Delivery.

• Creating tell-your-mates experiences that makes guests want to keep coming back
• Making coffee, tea, and other specialty drinks, including espresso-based beverages, teas, and smoothies.
• Greeting customers, taking orders, and providing menu recommendations.
• Processing payments, handling transactions, and operating the point-of-sale (POS) system.
• Cleaning and sanitizing work areas, equipment, and seating areas.
• Maintaining inventory levels and restocking supplies.
• Preparing and serving food items like pastries, sandwiches, or snacks, depending on the establishment.
• Collaborating with other team members to ensure efficient operations.
• Maintaining high standards of beverage quality and presentation.
• Possessing a good understanding of coffee varieties, brewing methods, and latte art.
• Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them.
• Actively looking for opportunities to grow revenue.
• Ensures compliance and maintenance of all statutory and legal, hygiene, safety and employment requirements for reception, food and beverage and nights operations.
• Ensures to cover all shifts, early and late
  
  

Teamwork.

• Understand and embody the edyn values
• Constructively challenge, question, seek to improve, evolve and be human
• Contribute to a strong community spirit
• Be objective, fair, ethical, and consistent
  
  

What You’ll Need.

Experience.

• Some previous experience in a customer-facing role preferred
• Confidence using basic IT systems and software (including Microsoft Office)
• Formal barista training course will be provided.
  
  

Skills.

• Customer Service: Friendly, attentive, and able to handle a wide range of customer interactions.
• Natural influencing skills with a knack for managing expectations
• Communication: Excellent verbal and non-verbal communication skills.
• Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions.
• Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area.
• Multitasking: Ability to handle multiple tasks simultaneously while maintaining efficiency.
• Problem-Solving: Able to address customer issues or resolve unexpected situations.
• Teamwork: Collaborate effectively with other servers, kitchen staff, and bar staff.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.
  
  

Useful technical skills.

• Baristas need to be proficient in various coffee brewing methods, including pulling espresso, steaming milk, and creating latte art.
• Understanding how to dial in espresso, adjust grind settings, and maintain consistent extraction is helpful.
• Developing the skills to create smooth, microfoam milk for latte art and other coffee beverages
• Familiarity with espresso machines, grinders, and other coffee-related equipment
  
  

Values.

• Courage to question, evolve and be human
• Curiosity to seek out innovation, change and creativity
• Confidence to challenge convention and look for better ways to do and be
• Accountability and the desire to empower those around you
• Freedom to be yourself at work, just as much as at play
• Acceptance that perfection doesn’t exist and no-one has a monopoly on good ideas
• Recognition of humanity in yourself and others to learn fast, evolve and grow.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Restaurants

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