Food & Beverage Team Member Waiter/Waitress

Accor Hotels; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

Accor Hotels is seeking a passionate Waiter/Waitress for its Novotel London Waterloo location. The role focuses on creating memorable experiences for guests, requiring a friendly demeanor and strong communication skills. Team members enjoy various benefits, including discounted hotel stays and personal development opportunities.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates globally

Continuous learning with Accor Academy

Qualifications

• Fluent in English, able to communicate effectively with guests.
• Sparkling personality with ability to build rapport.
• Understanding guest perspectives and needs.

Responsibilities

• Deliver consistent and memorable service to all guests.
• Connect and work collaboratively with team members.
• Ensure guests leave with a desire to return.

Skills

Customer Service

Teamwork

Communication

Job description

Company Description

Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries.

With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.

By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.

Job Description

Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As our next Waiter/Waitress, you…

Wear your smile with pride and understand the power of your welcoming nature

Deliver consistent and memorable serviceto all our guests.

Connect and work together with your team to ensure every guest leaves with a wish to return.

Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.

A little more information:

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role.

We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations.

Our hotel offers 178 rooms, meeting rooms, bar, restaurant and fitness & sauna.

To ensure you can best welcome and care for our guests you will need to be fluent in English

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Waiter/Waitress,please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the Novotel London Waterlooyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Additional Information

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.