Part-Time Facilities Helpdesk Coordinator

EMCOR UK; Crook of Devon; On-site; GBP 9,981 - 12,200; Full time

Benefits offered by this job

25 days holiday + bank holidays

Holiday Buy Scheme – up to 5 days a year

Industry leading maternity & paternity policies

Refer a friend scheme – worth £500 per referral

GEMS – internal recognition scheme with vouchers

Extensive learning & development opportunities

Access to flex benefits

Bike to work scheme

Paid volunteering and charity days

Employee assistance programme

Job summary

EMCOR UK is hiring for a role focused on being a point of contact for customers, employees, and suppliers to facilitate work order requests. The role is customer-facing, requiring effective communication, multitasking abilities, and adherence to high standards of customer service.

Key responsibilities include answering queries, scheduling repairs, and maintaining strong relationships with stakeholders. The position offers 25 days holiday plus additional benefits in a supportive, diverse work environment.

Qualifications

• Practical experience in an FM operational environment is preferable.
• Computer literate.
• Ability to communicate effectively and build relationships at all levels.

Responsibilities

• Answer telephone calls from the customer in a polite and friendly manner.
• Book operatives on site following the access process.
• Liaise with subcontractors and operatives to schedule appointments.

Skills

Practical experience in an FM operational environment

Computer literate

Ability to communicate effectively and build relationships

Personable and approachable

Highly organized

Calm under pressure

Job description

EMCOR UK is hiring for a role focused on being a point of contact for customers, employees, and suppliers to facilitate work order requests. The role is customer-facing, requiring effective communication, multitasking abilities, and adherence to high standards of customer service.

Key responsibilities include answering queries, scheduling repairs, and maintaining strong relationships with stakeholders. The position offers 25 days holiday plus additional benefits in a supportive, diverse work environment.