Facilities Help Desk Coordinator – Office-Based (Overtime)

Allscreens Nationwide Ltd; Wickford; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Overtime opportunities

Training and development

Career progression

Supportive environment

Job summary

Allscreens Nationwide Ltd in Wickford, Essex is seeking an experienced Facilities & Maintenance Administrator to join a busy Help Desk team. The role is full-time and office-based, with occasional overtime.

You will coordinate maintenance works from instruction to completion, schedule engineers, raise POs, and maintain accurate CAFM records while liaising with clients and suppliers.

Qualifications

• Experience in facilities management, maintenance coordination or Help Desk operations.
• Strong organisational and time-management skills.
• Experience using CAFM systems or willingness to be trained.
• Proficient in MS Word, Excel, Outlook.
• Excellent written and verbal communication.
• Independent and team-oriented work approach.

Responsibilities

• Manage incoming maintenance requests via telephone, email and client portals.
• Schedule engineers and close completed jobs.
• Raise and track purchase orders and RAMS.
• Log and update work requests in CAFM system.
• Coordinate access with clients, contractors and suppliers.
• Monitor jobs to ensure progress within timescales.
• Provide support to the Help Desk team as needed.

Skills

Facilities management experience

Help Desk experience

Organisational skills

Time-management

MS Office (Word, Excel, Outlook)

Tools

CAFM systems

Microsoft Office

Job description

Allscreens Nationwide Ltd in Wickford, Essex is seeking an experienced Facilities & Maintenance Administrator to join a busy Help Desk team. The role is full-time and office-based, with occasional overtime.

You will coordinate maintenance works from instruction to completion, schedule engineers, raise POs, and maintain accurate CAFM records while liaising with clients and suppliers.