Facilities & Customer Experience Coordinator

EMCOR UK; Norwich; On-site; GBP 25,246 - 30,857; Full time

Benefits offered by this job

Industry leading maternity & paternity policies

Refer a friend scheme – worth £500 per referral

Extensive learning & development opportunities

Bike To Work Scheme

Job summary

EMCOR UK in Norwich is looking for a Customer Service Experience Officer responsible for daily operational delivery and exceptional customer interaction. The role involves coordinating FM services and ensuring a positive impression of the site while managing health and safety protocols.

The successful candidate will have excellent communication and interpersonal skills, alongside a GCSE standard education, and will work within a supportive team culture aiming for operational excellence.

Additional benefits include industry-leading maternity/paternity policies and extensive development opportunities.

Qualifications

• Experience in a corporate or creative environment.
• Ability to work under pressure and meet deadlines.
• Flexibility and teamwork orientation.

Responsibilities

• Deliver excellent and professional customer service.
• Coordinate and collate management information as required.
• Conduct audits to ensure workplace standards are maintained.

Skills

Excellent interpersonal skills

Good planning and organizational skills

Strong communication skills

Health and Safety knowledge

Education

GCSE passes in English & Maths

Job description

EMCOR UK in Norwich is looking for a Customer Service Experience Officer responsible for daily operational delivery and exceptional customer interaction. The role involves coordinating FM services and ensuring a positive impression of the site while managing health and safety protocols.

The successful candidate will have excellent communication and interpersonal skills, alongside a GCSE standard education, and will work within a supportive team culture aiming for operational excellence.

Additional benefits include industry-leading maternity/paternity policies and extensive development opportunities.