Helpdesk Operative – Fire & Security Coordination

EMCOR UK; Eastleigh; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 Days holidays

Holiday Buy Scheme

Maternity & Paternity Policies

Refer a Friend scheme

Learning & Development opportunities

Bike To Work Scheme

Health & wellbeing benefits

Job summary

EMCOR UK in Eastleigh, Hampshire, is hiring a Helpdesk Operative to join the Fire and Security team. You will coordinate service requests, support engineers, and help maintain high standards of customer service.

The role offers a 08:00-17:00 schedule, Monday to Friday, and a 12-month fixed-term contract with salary around £28,000 plus benefits. Ideal candidates will be organised with strong IT skills and experience with CAFM systems.

Qualifications

• Experience in Help Desk or service coordination is preferred.
• Strong IT skills and typing accuracy.
• Ability to work to deadlines and maintain customer focus.

Responsibilities

• Receive and action service requests via phone and email following Help Desk procedures.
• Monitor responses from Fire and Security Engineers and ensure customer satisfaction.
• Administer Planned Maintenance system including dockets and meeting arrangements.
• Record engineer actions and ensure follow-up work is logged and completed.
• Engage approved subcontractors and issue/track purchase orders.
• Order equipment and services for van stock and site operations.
• Support overall Help Desk operations and KPI/SLA reporting.
• Coordinate out-of-hours requests and relay messages promptly.
• Liaise with authorities and customers regarding monitored systems.

Skills

MS Office

Customer service

Organised

Tools

CAFM System

Job description

EMCOR UK in Eastleigh, Hampshire, is hiring a Helpdesk Operative to join the Fire and Security team. You will coordinate service requests, support engineers, and help maintain high standards of customer service.

The role offers a 08:00-17:00 schedule, Monday to Friday, and a 12-month fixed-term contract with salary around £28,000 plus benefits. Ideal candidates will be organised with strong IT skills and experience with CAFM systems.