Part-Time Customer Support Advisor

Business Stream; City of Edinburgh; On-site; GBP 14,000 - 15,000; Part time

Benefits offered by this job

Annual bonus (10%)

Pension plan

31 days leave

On-site restaurant

Gym membership

Employee discounts

On-site parking

Training and development

Career progression

Job summary

Business Stream is hiring a Customer Service Adviser for a part-time, office-based role in the Edinburgh area. You will handle inbound calls, provide clear information, and support customers with a range of queries.

Training and support are provided to grow confidence and skills in a fast-paced, collaborative contact centre. The position emphasizes empathy, patience and strong communication, with a focus on delivering excellent customer service and maintaining accurate records while representing

Qualifications

• Inbound call handling and queries resolution.
• Clear and accurate information delivery; use judgement to find solutions.
• Accurate maintenance of customer records and data.

Responsibilities

• Take inbound customer calls and respond to enquiries clearly and professionally
• Listen, troubleshoot and find the right solution for each customer
• Keep customer information and records accurate and up to date
• Work collaboratively with colleagues to achieve shared team goals
• Represent the organisation and our values in every interaction

Skills

Inbound calls handling

Communication

Empathy

Teamwork

Problem solving

Job description

Business Stream is hiring a Customer Service Adviser for a part-time, office-based role in the Edinburgh area. You will handle inbound calls, provide clear information, and support customers with a range of queries.

Training and support are provided to grow confidence and skills in a fast-paced, collaborative contact centre. The position emphasizes empathy, patience and strong communication, with a focus on delivering excellent customer service and maintaining accurate records while representing