Customer Service Advisor – Financial Services | Growth & Benefits

Atos SE; Greater London; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension scheme

Private medical cover

Life Assurance

Income Protection

25 days paid leave + holidays

Flex benefits program

Job summary

Atos is looking for a Customer Service Representative to join the Life and Pensions Centre of Excellence in Edinburgh. You will handle inbound calls, provide product information, and resolve customer queries with accuracy and care.

You’ll receive classroom-based training for 6 weeks and support as you begin taking real calls. The role includes full-time hours, pension benefits, private medical cover, and opportunities for career development within a global tech leader.

Qualifications

• Energy, enthusiasm and willingness to be the best version of you.
• Working knowledge of Microsoft Office, including Word, Excel and Outlook.

Responsibilities

• Taking responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with
• Answering incoming telephone enquiries across the full product range, responding to them and fully documenting how they are resolved, ensuring that all communications are handled accurately, adopting the most appropriate method of communication
• Retaining relationships with advisors and other business areas
• Actively contributing towards the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve own self development

Skills

Customer Service

Client Focus

Delivery Focus

Team Working

Communication

Computer Skills

Creativity

Organization

Tools

Microsoft Office

Job description

Atos is looking for a Customer Service Representative to join the Life and Pensions Centre of Excellence in Edinburgh. You will handle inbound calls, provide product information, and resolve customer queries with accuracy and care.

You’ll receive classroom-based training for 6 weeks and support as you begin taking real calls. The role includes full-time hours, pension benefits, private medical cover, and opportunities for career development within a global tech leader.