Part-Time Wholesale Service Desk Advisor

Lorien; City of Edinburgh; Presencial; GBP 11 000 - 13 000; Tempo parcial

Resumo da oferta

Lorien is seeking a Customer Service Advisor to join our Wholesale Service Desk in Edinburgh on a part-time basis. You will handle customer queries via phone and email, provide professional support, and update systems accurately while working with a friendly, customer-focused team.

You will prioritise tasks, stay calm under pressure, and deliver excellent customer experiences across the scheduled 19 hours per week, including Monday, Thursday, and Friday shifts.

Qualificações

• Experience handling customer queries via phone and email.
• Ability to stay calm under pressure and work with attention to detail.
• Strong communication and organisational skills.

Responsabilidades

• Handle customer queries via phone and email.
• Provide professional support and update systems accurately.
• Collaborate to resolve issues efficiently.

Conhecimentos

Customer service

Communication

Problem solving

Attention to detail

Empathy

Descrição da oferta de emprego

Lorien is seeking a Customer Service Advisor to join our Wholesale Service Desk in Edinburgh on a part-time basis. You will handle customer queries via phone and email, provide professional support, and update systems accurately while working with a friendly, customer-focused team.

You will prioritise tasks, stay calm under pressure, and deliver excellent customer experiences across the scheduled 19 hours per week, including Monday, Thursday, and Friday shifts.