Remote Part-Time Contact Center Advisor | Weekly Pay

Adecco Portugal; West Kirby; Remote; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Weekly pay

Disability-confident employer

Employee Assistance Programme

Job summary

Adecco is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. The role is remote, part-time, and temporary with rolling two-week rotas (Option 1, 2 or 3) and training.

You will be the first point of contact for inbound and outbound calls, delivering professional service while complying with GDPR. Responsibilities include handling inquiries via phone, email, and webchat, maintaining accurate records, and aiming for first-time resolutions.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced customer service environment (call centre experience preferred).
• Strong IT skills and multitasking abilities.
• Excellent timekeeping and reliability.

Responsibilities

• Handle customer inquiries via telephone, email, and webchat with proper call notes.
• Strive for first-time resolution and proactive problem solving.
• Support customers in sensitive circumstances with professionalism and impartiality.
• Identify complex queries and escalate when needed.
• Adhere to company guidelines while delivering clear, efficient responses.
• Update client systems with accurate information.
• Navigate multiple secure client systems to retrieve and record information.
• Ensure GDPR and data protection compliance.
• Conduct security checks and verify customer identities.
• Maintain confidentiality and accuracy when handling sensitive information.
• Meet performance targets for quality, productivity and customer satisfaction.
• Identify and report potential security, fraud or safeguarding concerns.

Skills

Communication skills

Fast-paced environment

IT skills

Reliability

Job description

Adecco is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. The role is remote, part-time, and temporary with rolling two-week rotas (Option 1, 2 or 3) and training.

You will be the first point of contact for inbound and outbound calls, delivering professional service while complying with GDPR. Responsibilities include handling inquiries via phone, email, and webchat, maintaining accurate records, and aiming for first-time resolutions.