Part-Time Customer Success & Complaints Specialist

Bank of Ireland Group plc; Belfast City District; On-site; GBP 6,000 - 9,000; Part time

Benefits offered by this job

Hybrid working

24 days annual leave

Pension contributions

Maternity leave

Health insurance

Job summary

Northridge Finance, part of Bank of Ireland UK, invites you to apply for a part-time customer service role in Belfast. You will handle customer and dealer queries by telephone, email or correspondence, supporting intermediaries and guiding customers through the process in line with company policy.

The position is 12 hours per week, includes weekend hours on a rota basis, and offers opportunities for upskilling and internal progression within a customer-focused financial services environment.

Qualifications

• No formal qualifications required.
• Strong communication skills.
• Ability to handle customer queries via phone/email/correspondence.

Responsibilities

• Handle customer/dealer queries by phone, email or correspondence.
• Lead and support customers/dealers through the complaint process.
• Provide high level of service to customers, colleagues and intermediaries.
• Be flexible with working hours; rota-based out-of-hours service.

Skills

Customer service

IT literacy

Communication

Flexibility

Problem solving

Tools

Email

Internet

Job description

Northridge Finance, part of Bank of Ireland UK, invites you to apply for a part-time customer service role in Belfast. You will handle customer and dealer queries by telephone, email or correspondence, supporting intermediaries and guiding customers through the process in line with company policy.

The position is 12 hours per week, includes weekend hours on a rota basis, and offers opportunities for upskilling and internal progression within a customer-focused financial services environment.