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Teleperformance Ltd; Belfast City District; Hybrid; GBP 11,000 - 15,000; Part time

Benefits offered by this job

Perks at Work - Savings Discounts / Up

Help@Hand - Savings Discounts / Wellbe

Critical Illness - up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend earns up to £1,200

Monthly Wellbeing Webinars

Employee Experience Progress

Job summary

Teleperformance Ltd in Belfast is seeking a part-time Customer Service Specialist to provide proactive and reactive banking support. You will educate customers on how to access banking options and ensure compliant, accurate processes that meet individual financial goals.

The role requires strong communication, organizational skills, and experience in regulated environments. Hybrid working is offered with training and development opportunities.

Qualifications

• Experience in customer service environments.
• Ability to manage multiple tasks and deadlines.
• Familiarity with regulatory requirements relevant to financial services.

Responsibilities

• Provide proactive and reactive customer service to ensure financial arrangements align with customers' goals.
• Educate customers on banking options and help them choose suitable services.
• Complete processes accurately and compliantly to deliver a seamless experience.
• Manage customer interactions to resolve issues and restore relationships when needed.
• Maintain relationships with colleagues to support customers and business aims.

Skills

Customer service

Communication

Time management

Regulatory awareness

Tools

Microsoft Office

Job description

Customer Service Specialist - Belfast - Part Time

Looking for a permanent Customer Service role in Belfast? Want to work in a team that celebrates achievement, big or small?

Why work with us?

HYBRID working options - save on commuting costs with only 2 day’s in the office each week.

• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

11th Jan 2027

Location:

Belfast City Centre

Shifts:

Monday:

09:30 - 13:45,

Tuesday:

09:30 - 13:45,

Thursday: 09:30 - 13:45,

Friday: 09:30 - 13:45,

Saturday: Off,

Sunday: 09:30 - 13:45

6 weeks

Probity Requirements:

Credit, Criminal, Sanctions and Fraud check will be completed.

Also must be able to provide physical documentation to evidence the last 2 years employment history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what

you get from

us!

Perks at Work - Savings Discounts / Free Online Classes

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice

Critical Illness - up to £10,000

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards - For the best of the best

Refer-A-Friend earns up to £1,200 for you

Monthly Wellbeing Webinars

Dedicated Employee Experience Progress - Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.

Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times

You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you'll do

In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

Supporting the bank’s way of working to help as many customers as possible

Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business

Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored

Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you'll need

To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

We're also looking for you to demonstrate:

Excellent communication skills, both verbal and written

A background of working within a regulatory environment

Good technology skills with the ability to use Microsoft Office

A customer focused attitude