Part-Time Customer Service Assistant & Business Development Assistant

apple repairs leicester; Leicester; On-site; GBP 17,000 - 22,000; Part time

Job summary

apple repairs leicester is seeking a Part-Time Customer Service Assistant & Business Development Assistant to engage with existing customers and reach out to potential new clients. The role focuses on maintaining relationships, promoting services, and developing new business opportunities.

The candidate will handle inquiries, prepare communications, and help grow the IT solutions offered, including repairs, sales, and website support for local businesses and individuals.

Qualifications

• Experience in customer service or sales support.
• Excellent written and verbal communication.
• Ability to work independently and manage follow-ups.

Responsibilities

• Contact existing customers by phone and email to maintain relationships and identify IT needs.
• Introduce products and services to new customers.
• Follow up enquiries, quotations and prospective sales.
• Identify opportunities to generate new business from customers.
• Respond to customer enquiries professionally and efficiently.
• Promote our computer sales, repairs, website development and IT support services.
• Maintain customer records and update databases.
• Prepare emails, documents and spreadsheets.
• Arrange appointments and follow up on outstanding matters.
• Provide excellent customer service and build long-term relationships.

Skills

Customer service

Sales support

Business development

Communication skills

Telephone manner

Microsoft Office

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Part-Time Customer Service Assistant & Business Development Assistant

We are an established computer and IT services business providing a wide range of technology products and services to individuals, businesses and local organisations.

Our services include Apple Mac computers, MacBooks, iPads, mobile phones, Windows laptops, desktop PCs, LCD screens, computer repairs, website design and development, and comprehensive IT support services for local businesses and individuals.

We are looking for an enthusiastic, experienced and confident Part-Time Customer Service & Business Development Assistant to join our team.

The Role

The successful candidate will be responsible for communicating with our existing customers, contacting potential new customers, following up enquiries and helping us develop new business opportunities.

You will play an important role in maintaining excellent customer relationships, promoting our products and services, and generating additional business through professional customer communication.

Key Responsibilities

• Contact existing customers by telephone and email to maintain relationships and identify their IT requirements, make new invoices
• Contact new and potential customers to introduce our products and services.
• Follow up previous enquiries, quotations and prospective sales.
• Identify opportunities to generate new business from existing and potential customers.
• Respond to customer enquiries professionally and efficiently.
• Promote our computer sales, repairs, website development and IT support services.
• Maintain accurate customer records and update customer databases.
• Prepare and manage emails, documents, spreadsheets and customer information.
• Arrange customer appointments and follow up on outstanding matters.
• Provide excellent customer service and help build long-term customer relationships.
• Previous experience in a customer service, sales support or business development role.
• Excellent verbal and written communication skills.
• Confident and professional telephone manner.
• Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Good organisational and time-management skills.
• Ability to communicate confidently with existing and potential customers.
• Self-motivated, reliable and able to work independently.
• A positive attitude and willingness to help the business grow.
• Monday to Friday.
• Flexible working hours, ideally 9:00 am to 2:00 pm or 9:00 am to 3:00 pm.
• Hours to be agreed with the successful candidate.

Desirable: Experience working in a computer shop, IT company, technology retail business or similar environment.

Who We Are Looking For

We are looking for someone who is confident speaking to people, enjoys building customer relationships and has the ability to turn enquiries into business opportunities.

The ideal candidate will be proactive, professional, friendly and experienced in dealing with customers. We particularly welcome applications from candidates who have previous experience in customer service and sales.

If you have excellent communication skills and would like to become part of a growing IT business, we would love to hear from you.