Aftersales Customer Support

Profiles Personnel; East Midlands; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Free onsite parking

Dog-friendly office

Job summary

Profiles Personnel is recruiting for a part-time Aftersales Customer Support role based in the UK. The successful candidate will work closely with the Managing Director, handling customer liaison, order processing and aftersales coordination in a small specialist business serving UK and Ireland customers.

Salary is £14.50 per hour with hours 9am-1pm or 9am-2pm over 3 days. The role includes admin tasks, invoicing, and involvement in marketing campaigns while enabling a real difference in a

Qualifications

• Previous admin, customer-facing experience essential.
• Good working knowledge of Microsoft Word and Excel.
• Strong organisational skills and attention to detail.
• Proactive, self-motivated approach and willingness to learn.
• Experience with QuickBooks or ACT would be an advantage but not essential.
• Own transport; free onsite parking; dog-friendly office.

Responsibilities

• Respond to customer enquiries, prepare quotations and process spares orders.
• Build relationships with existing customers and promote products/services.
• Coordinate service, maintenance and refurbishment projects with customers, manufacturers and engineers.
• Process sales, purchase and shipping invoices and assist with outstanding payments.
• Maintain customer records, databases and order trackers.
• Support marketing campaigns and provide general admin support to the MD.

Skills

Customer-facing

MS Word

MS Excel

Organisational skills

Proactive learner

QuickBooks/ACT (advantage)

Tools

QuickBooks

ACT

Job description

***AFTERSALES CUSTOMER SUPPORT***

Looking for a part-time role that offers variety, customer contact and the chance to make a real difference in a growing business? We're recruiting for an office-based Part-Time Aftersales Customer Support person to join a small, specialist business who deal with customers across the UK and Ireland. Working closely with the Managing Director, you'll play a key role in supporting customers, coordinating aftersales services and keeping everything running smoothly. It's a varied position combining customer liaison, order processing and general administration. Full industry training provided. Salary - £14.50PH. Hours either 9am-1pm or 9am-2pm over 3 days (days to be agreed)

• Responding to customer enquiries, preparing quotations and processing spares orders
• Building relationships with existing customers and promoting additional products and services
• Coordinating service, maintenance and refurbishment projects, liaising with customers, manufacturers and engineers
• Processing sales, purchase and shipping invoices, raising statements and assisting with outstanding payments
• Maintaining customer records, databases and order trackers
• Supporting marketing campaigns and providing general administrative support to the Managing Director

What are we looking for?

• Previous experience in an administrative, customer-facing role and a confident telephone manner essential
• Good working knowledge of Microsoft Word and Excel
• Strong organisational skills and excellent attention to detail
• A proactive, self-motivated approach and a willingness to learn
• Experience with QuickBooks or ACT would be an advantage, but isn't essential
• Own transport essential. Free onsite parking
• Be comfortable with a dog in the office

This position would suit a well-organised person who enjoys a varied and busy part-time role within a small business where they could really make a difference.