Part-Time Customer Service Advisor - 27.5 hrs/wk

Unternehmensgruppe Theo Müller; East Kilbride; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Contributory pension plan

Life assurance

Generous annual leave

Employee Assistance Programme

Rewards Benefits Programme

Job summary

Müller Milk & Ingredients in East Kilbride is seeking a Customer Service Advisor on a part-time basis to support customers and ensure a positive experience. You will be part of a friendly, collaborative team handling calls, emails and orders, with duties that include record-keeping and cross-department collaboration.

The role requires strong communication, MS Word/Excel proficiency, and the ability to manage multiple priorities in a busy environment.

Qualifications

• Proven experience delivering excellent customer service.
• Strong verbal and written communication skills.
• Calm, professional approach to resolving queries.
• Confident managing multiple priorities and administrative tasks.

Responsibilities

• Handle calls and emails to resolve customer queries.
• Record orders and update records using AS400/SAP systems.
• Collaborate with internal teams to meet customer needs.
• Administer customer data files and support documentation.
• Maintain accurate reports and records for the service operation.

Skills

Customer service

Verbal and written communication

Multitasking

Problem solving

Organised

Tools

AS400

SAP

MS Word

MS Excel

Job description

Müller Milk & Ingredients in East Kilbride is seeking a Customer Service Advisor on a part-time basis to support customers and ensure a positive experience. You will be part of a friendly, collaborative team handling calls, emails and orders, with duties that include record-keeping and cross-department collaboration.

The role requires strong communication, MS Word/Excel proficiency, and the ability to manage multiple priorities in a busy environment.