Part Time Customer Service Advisor

EE Limited; North Shields; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications company is seeking a Part-Time Customer Service Advisor in North Shields. The role involves assisting customers with mobile billing queries, emphasizing relationship building and problem-solving. No specific experience is required, but helpfulness and adaptability are valued. The position offers a salary starting at £13,379.73 with additional benefits and a flexible working approach.

Benefits

Salary increases

Online GP access for family

Paid carer's leave

Equalized family leave

Discounts on products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental coverage

Qualifications

• No specific experience required; natural helpfulness and calm demeanor are valued.
• Willingness to learn and adapt; comfort with technology and customer interactions.

Responsibilities

• Handle a range of Mobile Billing-related queries over the phone.
• Assist customers with simple billing questions and support complex issues.

Skills

Natural helpfulness

Calm demeanor

Ability to build relationships

Comfortable with technology

Job description

Overview

Part Time Customer Service Advisor – North Shields, Tyne and Wear. 20 hours per week (options for 25 or 30 hours). Evening shift pattern with shifts ending at 9pm. Temporary/Seasonal role with EE in Newcastle at the BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET. Salary: £13,379.73 rising to £13,698.13 after 8 months, plus uncapped commission.

Start date: November 2025. Location: North Shields, Tyne and Wear, UK.

Responsibilities

You will be talking with customers over the phone to handle a range of Mobile Billing-related queries. You may assist with simple billing questions or take ownership of more complex issues, supporting customers throughout the resolution process. The role emphasizes problem solving, relationship building, and delivering a positive customer experience. Training will be provided to cover EE products and services as needed.

Qualifications and qualities

• No specific experience required; natural helpfulness, calm demeanor, and ability to build relationships are valued.
• Willingness to learn and adapt; applicant should be comfortable with technology and customer interactions.

What’s in it for you

• Salary starting at £13,379.73 rising to £13,698.13 after 8 months, plus incentives and bonuses.
• Online GP access for you and your immediate family, fully funded by the company.
• Market-leading paid carer’s leave, up to 2 weeks for carers.
• Family Leave with equalised maternity, paternity, and adoption leave; first year provides 18 weeks full pay and 8 weeks half pay.
• Discounts on EE & BT products, including mobile and broadband.
• Support for carving your own career path and ongoing development.
• Season Ticket Travel Loan to help cover commuting costs.
• Volunteering days to give back to the community.
• Optional private healthcare and dental coverage.

Additionally, the role offers a flexible approach to work-life balance and support to help you succeed, including scheduling breaks and the option of occasional home working.