Part-time Customer Service Advisor

TieTalent; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a renowned telecommunication company as part of their Mobile Technical Team in Merthyr Tydfil. This part-time role allows you to assist customers with their mobile technology problems while offering flexible scheduling. Enjoy substantial employee benefits and participate in a supportive work environment dedicated to career growth.

Benefits

Great starting hourly rate

Discounts on EE & BT products

24/7 Online GP access

Paid carer’s leave

Family Leave with full pay

Career development support

Volunteering days

Optional Private Healthcare

Qualifications

• No specific experience needed; helpful and calm demeanor required.
• Ability to build relationships with customers.
• Interest in technology or gaming is advantageous.

Responsibilities

• Assist customers with mobile tech-related queries over the phone.
• Resolve device issues and maintain connectivity for users.
• Adapt to new challenges and help manage customer concerns.

Skills

Problem Solving

Interpersonal Skills

Attention to Detail

Job description

Part time: Permanent - 20 Hours per week

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time shift pattern:

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
16:45-21:00	16:45-21:00	16:45-21:00	16:45-21:00	16:45-21:00	OFF	OFF

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a device issue or resolving more complex problems to keep them connected with loved ones. Each day brings new challenges.

You don’t need specific experience to join us. As long as you’re naturally helpful, calm, and able to build relationships – we can train you on the rest.

We understand that life is dynamic. This role is designed with flexibility in mind, offering support to help you manage appointments, family emergencies, and more. Options include scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds of pounds annually
• Online GP access 24/7 via telephone or video for you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave
• Support for your career development. We’re committed to helping you achieve your aspirations.
• Volunteering days to give back to your community
• Optional Private Healthcare and Dental coverage for you and your family

Join us for a supportive team environment, meaningful development, and a chance to build a lasting career. What are you waiting for?