Part-time Customer Service Advisor

TieTalent; Pontypridd; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a leading telecommunications company as a Customer Service Technical representative in Merthyr Tydfil. This part-time role is perfect for individuals with a passion for technology and customer support, offering flexible schedules and a supportive team environment. The position includes a competitive hourly rate, career development opportunities, and numerous employee benefits.

Benefits

Great starting hourly rate plus incentives

Huge discounts on EE & BT products

24/7 Online GP for you and your family

Paid carer’s leave

Equalised maternity, paternity, and adoption leave

Support for career development

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Transferrable skills from technology or gaming interests.
• Natural helpfulness and calmness in building relationships.

Responsibilities

• Address mobile tech-related customer queries via phone.
• Provide solutions to technical issues and basic device questions.

Skills

Customer Service

Mobile Technology

Job description

About

Part time: Permanent - 20 Hours per week

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time Shift Pattern

Monday - Sunday: 16:45-21:00 (Off on Sundays and Mondays)

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil? You’ll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know what’s coming next.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships – we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks, bank time, and the option of occasional home working.

What’s in it for you?

• A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill, or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year
• Support in carving your own career path. We are passionate about developing our people and supporting your career goals.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental, to protect you and your family.

We’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?

Nice-to-have skills

• Customer Service
• Mobile Technology

Work experience in Mobile Engineering is preferred.

Languages: English