Part-time Customer Service Advisor

TieTalent; Tredegar; On-site; GBP 25,000 - 26,000; Part time

Job summary

Join a leading team in a part-time Customer Service Technical role at a Merthyr Tydfil contact centre. Ideal for those with problem-solving abilities and a passion for technology, you’ll assist customers and benefit from flexible working arrangements along with various perks and development opportunities.

Benefits

Great starting hourly rate

Huge discounts on EE & BT products

Online GP access 24/7

Market-leading paid carer’s leave

Full and half pay for family leave

Tailored training and growth opportunities

Volunteering days

Optional Private Healthcare and Dental cover

Responsibilities

• Assist customers with mobile tech-related queries.
• Solve problems and provide device support.
• Build relationships while ensuring customer satisfaction.

Skills

Problem Solving

Interpersonal Skills

Customer Service

Job description

Part time: Permanent - 20 Hours per week

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location: Merthyr Tydfil Contact Centre

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time shift pattern:

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
16:45-21:00	16:45-21:00	16:45-21:00	16:45-21:00	16:45-21:00	OFF	OFF

Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology. If so, you have transferable skills for a Customer Service Technical role with EE.

Join our Mobile Technical Team in Merthyr Tydfil, where you'll assist customers with various mobile tech-related queries. Whether helping with simple device questions or more complex issues, you'll make a difference in keeping people connected.

No specific experience is required. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.

We understand life is dynamic, and this role is designed with flexibility in mind. We support your success by offering options like scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• Great starting hourly rate of £12.82 per hour, plus incentives and bonuses
• Huge discounts on EE & BT products, saving you hundreds of pounds annually
• Online GP access 24/7 via telephone or video for you and your immediate family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave
• Support to develop your career with tailored training and growth opportunities
• Volunteering days to give back to your community
• Optional Private Healthcare and Dental cover for you and your family

Join a team with a positive culture, meaningful support, and opportunities to build a lasting career. What are you waiting for?