Part-time Customer Service Advisor

ORIX Auto Infrastructure Services Limited; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Part time

Job summary

A leading company is seeking a Part-time Customer Service Advisor in Merthyr Tydfil. The role involves assisting customers with mobile tech-related inquiries, with flexible work schedules and strong support for career development. Enjoy competitive pay with uncapped commissions and various perks including healthcare, volunteer days, and family leave.

Benefits

Starting hourly rate of £12.82

Discounts on EE & BT products

24/7 Online GP access

Paid carers leave of up to 2 weeks

Equalized maternity, paternity, and adoption leave

Support for career development

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Naturally helpful and calm personality.
• Ability to build relationships.
• No specific experience required.

Responsibilities

• Assist customers over the phone with mobile tech-related queries.
• Provide support and problem-solving solutions.
• Participate in team culture and training.

Skills

Problem Solving

Customer Relationship Building

Job description

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Part time: Permanent - 20 Hours per week

Salary: £25,087.00 pro-rata rising to £25,684.00 pro-rata after 8 months in role, plus uncapped commission

Location:Merthyr Tydfil Contact Centre

Address:Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

Part-time Shift Pattern

MondayTuesdayWednesdayThursdayFridaySaturdaySunday16:45-21:0016:45-21:0016:45-21:0016:45-21:0016:45-21:00OFFOFF

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Mobile Technical Team in Merthyr Tydfil. Youll be talking over the phone to customers with all sorts of mobile tech-related queries. You could be helping someone with a simple device query they have, or something that needs a bit more work to help keep them in contact with the people they love. You never know whats coming next.

You dont need specific experience to join us. Provided youre naturally helpful, calm and can build relationships we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

Whats in it for you?

• Agreatstarting hourly rate of £12.82per hour, plus incentives and bonuses
• Huge?discounts of EE & BT products including your Mobile and Broadband saving you?hundreds?of?pounds?every year.
• Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Support in carving your own career path. We are passionate about developing our people and well support you to achieve the career you want.
• Volunteering days, so you can?give back?to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
  
  

On top of all that, weve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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