Part-Time Customer Service Advisor

ACS Staffing Solutions; Harlestone; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Weekend work

Job summary

ACS Staffing Solutions in Northampton (NN5) is seeking a Part-Time Customer Service Advisor to join a busy logistics team. Weekend work with a pay rate of £12.71 per hour and a Saturday/Sunday 8am-5pm schedule. Temporary ongoing with ASAP start for someone friendly and eager to help customers.

You will handle delivery inquiries, track orders, and coordinate with drivers to ensure a positive service experience. Prior CS experience is a plus but not required.

Qualifications

• Friendly, approachable and enjoys helping people.
• Good communication skills and clear spoken English.
• Positive attitude with willingness to learn and adapt.
• No prior CS experience required, welcome applicants with a can-do mindset.

Responsibilities

• Answer customer service calls about deliveries and order updates.
• Help customers track orders and resolve delivery queries.
• Provide excellent service by keeping customers informed and reassured.
• Coordinate with drivers and internal teams to arrange deliveries.
• Book convenient delivery dates and times for customers.
• Respond to customer emails professionally and maintain accurate records.

Skills

Customer service

Communication

Telephone manner

Willingness to learn

Friendly demeanor

Job description

Part‑Time Customer Service Advisor's

Northampton (NN5)

£12.71 per hour

Saturday & Sunday, 8am-5pm

Temporary ongoing

ASAP Start

Looking for weekend work? Join our clients Customer Service Team!

Are you friendly, approachable and enjoy helping people? Looking for a part‑time job that fits around your week?

We are looking for a Customer Service Advisor to join a busy logistics team in Northampton. If you enjoy talking to people, answering questions and providing great customer service, this could be the perfect opportunity for you!

No previous customer service experience? No problem! If you have a positive attitude, good communication skills and a willingness to learn, we would love to hear from you.

What will you be doing?

As a Customer Service Advisor, you will help customers with their delivery enquiries and make sure they receive a friendly and helpful service.

Your duties will include:

• Answering customer service calls about deliveries and order updates.
• Helping customers track their orders and resolve delivery queries.
• Providing excellent customer service by keeping customers informed.
• Speaking with drivers and internal teams to arrange deliveries.
• Booking convenient delivery dates and times for customers.
• Responding to customer service emails professionally.
• Updating customer records and keeping information accurate.
• Ensuring every customer receives a positive service experience.

What makes a great Customer Service Advisor?

We are looking for someone who:

• Enjoys helping people and delivering excellent customer service.
• Has a friendly and confident telephone manner.
• Communicates clearly with customers and colleagues.
• Is comfortable using a computer and sending emails.
• Is organised, reliable and keen to learn.
• Has previous customer service experience (desirable, but not essential).

Ready to get started?

If you are friendly, reliable and passionate about providing great customer service, we want to hear from you!