Part Time Customer Service Advisor

Ee Gosforth; Belmont; On-site; GBP 12,000 - 16,000; Part time

Job summary

A leading customer contact center is seeking part-time staff to assist customers with broadband-related queries. Successful candidates will work 20 or 25 hours per week in shifts, starting with a salary of £13,379.73, increasing after 8 months. Ideal applicants will be naturally helpful and able to build relationships; no specific experience is necessary. Enjoy great benefits including access to a fully funded online GP, discounts on products, and generous leave policies.

Benefits

Great starting salary

Online GP access 24/7 fully funded

Paid carers leave

Equalised maternity, paternity, and adoption leave

Discounts on EE & BT products

Optional Private Healthcare and Dental

Season ticket travel loan

Volunteering days

Qualifications

• No specific experience required.
• Natural helpfulness and calm demeanor are key.
• Ability to build relationships is essential.

Responsibilities

• Assist customers with broadband tech-related queries via phone.
• Provide support for both simple and complex problems.
• Build relationships and ensure customer satisfaction.

Skills

Natural helpfulness

Calm demeanor

Ability to build relationships

Job description

Where

EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Ensure all your application information is up to date and in order before applying for this opportunity.

Hours & Compensation

Part time: 20 or 25 hours per week.

Salary: £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.

Hourly rate: £12.82 per hour rising to £13.12 per hour at 8 months in role.

Start date: February 2026.

Shift Pattern: MonTuesWedThurFriSat Sun 20 hours per week15:45-21:00 15:45-21:#####:45-21:00 OFF15:45-21:00 OFF OFF 25 hours per week 12:30-21:00 12:30-21:00 12:30-21:00 OFF12:30-21:00OFFOFF

Responsibilities

You ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you ll be there for the customer supporting them all the way.

You don t need specific experience to join us. Provided you re naturally helpful, calm, and can build relationships we can train you on the rest.

Qualifications

No specific experience required. Natural helpfulness, calm demeanor, and ability to build relationships are key.

Benefits

• Great starting salary £13,379.73 rising to £13,698.13 after 8 months.
• Online GP access 24/7 fully funded.
• Market leading paid carers leave up to 2 weeks.
• Family leave equalised maternity, paternity, and adoption leave (18 weeks full pay + 8 weeks half pay).
• Huge discounts of EE & BT products including Mobile and Broadband.
• Optional Private Healthcare and Dental.
• Season ticket travel loan.
• Volunteering days.

We are passionate about developing our people and we ll support you in achieving the career you want.

What are you waiting for?