Part-Time Customer Service Advisor

TN United Kingdom; Abingdon; Hybrid; GBP 25,000 - 27,000; Part time

Job summary

Join a forward-thinking company as a Part-Time Customer Service Advisor in Abingdon, where your passion for customer service will shine. In this pivotal role, you will engage with customers to provide exceptional support, handle inquiries, and resolve complaints, ensuring a premium experience. With a commitment to excellence, you will be part of a dedicated team that values your contributions and supports your professional growth. This role offers a competitive salary and the opportunity for a hybrid work pattern, making it an ideal position for those seeking flexibility while delivering quality service.

Qualifications

• Previous experience in customer service and administration is essential.
• Ability to communicate professionally and build rapport with customers.

Responsibilities

• Deliver premium customer service and engage with customers effectively.
• Handle complaints and resolve issues promptly to ensure customer satisfaction.

Skills

Customer Service

Problem Solving

Communication Skills

Administrative Skills

IT Literacy

Job description

Part-Time Customer Service Advisor, Abingdon

Location: Abingdon, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 4004ec23e6ce

Job Views: 3

Posted: 10.05.2025

Expiry Date: 24.06.2025

Job Description:

We all have a responsibility to do everything we can to ensure a brighter, more sustainable future - from the largest multinational to the smallest family home.

"Immer Besser" defines Miele's commitment to always do better in everything we do. It motivates us to make better, smarter appliances so the homes and businesses they serve become more sustainable, from one generation to the next.

Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Part-time Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but also in all aspects of customer service.

Since being founded in 1899 as a family company, Miele has followed its "Immer Besser" ‘Forever Better’ brand promise. This means: we will do all that we can to be “forever better” than our competitors and “forever better” than we already are.

About the role

The role will ensure that customer queries, problems, and questions are answered to a high standard so that we deliver a quality experience to our customers driven by people who are passionate and obsessive about excellent customer experience.

Key Responsibilities:

• Deliver Premium Customer Service: Engage directly with customers to provide exceptional after-sales service, ensuring their needs are met with professionalism and efficiency.
• Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones and ensuring that we retain a strong relationship with our customers.
• Communication and Customer Service Network: Ensure our communication between the global Contact Centre, our local team, and field-based colleagues is strong and aligned to enable us to provide a seamless premium service.
• Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs.

About you

You will be passionate and energized by problem solving and exceeding customer expectations. Highly efficient and able to demonstrate previous experience of working in administration and customer service. Professional in your communication with the ability to build rapport and trust to drive credibility and confidence in what is required. The job role will require independence, resilience, and a willingness to adapt to customers' needs.

Most importantly, you will bring the passion and pride that matches the brand with the ability to effectively multi-task. IT literate with the ability to pick up new systems and processes and work really well as a team to achieve great results.

Additional Information

We are looking to hire someone with defined part-time hours. You may be asked to occasionally work flexibly within these hours and days to accommodate the operational requirements of the business between 08:00 and 18:00, Monday to Friday.

We offer a full-time starting salary of £25,000 - £27,000 plus an evolving pay, bonus, and benefits package. The role is initially office-based, with an opportunity to then work in a hybrid pattern once you have established your knowledge and capability in the role.

We want you to feel you can join a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you. We will nurture your ambition and support your further career development.

Please apply by sharing your CV and completing the screening questions, and let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.