Part-Time Customer Service Advisor Customer Service · Abingdon ·

Miele Company Ltd; Abingdon; On-site; GBP 25,000 - 27,000; Part time

Job summary

An established industry player is looking for a dedicated part-time Customer Service Advisor to enhance their customer service delivery team. This role is crucial in providing exceptional support to domestic customers throughout their journey with premium appliances. The ideal candidate will be passionate about problem-solving, possess excellent communication skills, and thrive in a dynamic environment. With a starting salary of £25,000 - £27,000, this position offers the potential for hybrid working after establishing your skills. Join a team that values your contributions and supports your career growth.

Qualifications

• Experience in customer service and administration.
• Ability to build rapport and trust with customers.

Responsibilities

• Deliver exceptional after-sales customer service.
• Handle and resolve customer complaints promptly.
• Manage administrative tasks related to service orders.

Skills

Customer Service

Problem Solving

Communication Skills

Administrative Skills

IT Literacy

Job description

Based at our headquarters in Abingdon, Oxfordshire, we are seeking a dedicated Part-time Customer Service Advisor to join our Customer Service delivery team. This role is pivotal in ensuring our domestic customers receive top-tier service and support throughout their lifecycle with Miele products.

Who are we?

Miele is a world leader in the production of premium domestic and commercial appliances. At Miele, we take immense pride, not only in the quality of our appliances but in all aspects of customer service.

Since being founded in 1899 as a family company, Miele has followed its Immer Besser ‘Forever Better’ brand promise. This means we will do all we can to be “forever better” than our competitors and “forever better” than we already are.

About the role

The role will ensure that customer queries, problems, and questions are answered to a high standard, delivering a quality experience to our customers driven by passionate individuals who are obsessed with excellent customer service.

Key Responsibilities:

1. Deliver Premium Customer Service: Engage directly with customers to provide exceptional after-sales service, ensuring their needs are met with professionalism and efficiency.
2. Complaint Handling: Address and resolve customer complaints and issues promptly, turning potentially negative experiences into positive ones, and maintaining strong relationships with our customers.
3. Communication and Customer Service Network: Ensure strong and aligned communication between the global Contact Centre, our local team, and field-based colleagues to provide seamless premium service.
4. Administrative Tasks: Handle various administrative duties related to service orders, sales orders, and appliance needs.

About you

You will be passionate and energized by problem solving and exceeding customer expectations. Highly efficient with previous experience in administration and customer service. Professional in your communication, with the ability to build rapport and trust to drive credibility and confidence. The role requires independence, resilience, and a willingness to adapt to customer needs.

Most importantly, you will bring the passion and pride that matches the brand, with the ability to effectively multi-task. IT literate, quick to learn new systems and processes, and a team player committed to achieving great results.

Additional Information

We are looking to hire someone with defined part-time hours. You may be asked to work flexibly within these hours and days to accommodate operational requirements, between 08:00 and 18:00, Monday to Friday.

We offer a full-time starting salary of £25,000 - £27,000, plus an evolving pay, bonus, and benefits package. The role is initially office-based, with an opportunity to transition to a hybrid working pattern once you have established your knowledge and capability.

We want you to feel part of a team where we will help you reach your potential, be respected, and perform at your best. If you’re the best at what you do, we want to hear from you. Bring energy and pride to your work, and this could be the place for you. We will nurture your ambition and support your career development.

Please apply by sharing your CV and completing the screening questions. Let us know ‘why Miele?’ and ‘why me?’ in the covering letter section.