Part-Time Customer Relations Specialist (Hybrid)

IRIS Software Group; Greater Manchester; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

IRIS Software Group in the United Kingdom is seeking a Customer Relations Executive to own customer queries, complaints and escalations, guiding cases to resolution across internal teams. This role is part-time with 3 days per week, including 2 days in the office, and offers a hybrid working pattern across Manchester, Peterborough or Wigan.

You’ll be a key contact for customers, building relationships, providing updates and driving service improvements while ensuring customers feel supported

Qualifications

• Previous experience in customer service, customer relations, complaints or a similar customer-facing role.
• Confidence speaking with customers over the phone and handling more challenging conversations.
• Strong communication and relationship-building skills.
• Good organisation and ability to manage multiple priorities.
• A proactive, solutions-focused approach with the confidence to take ownership.
• Comfortable working collaboratively with different teams to get the best outcome for the customer.

Responsibilities

• Own customer queries, complaints and escalations through to resolution
• Manage more complex customer cases and ensure agreed actions are delivered
• Lead customer calls and provide clear, professional updates
• Work with internal teams to resolve issues within agreed service levels
• Build positive customer relationships and confidently manage challenging conversations
• Identify recurring issues and contribute to service improvements
• Manage multiple cases and priorities effectively

Skills

Customer service

Communication skills

Relationship building

Phone-based interactions

Organisation

Job description

IRIS Software Group in the United Kingdom is seeking a Customer Relations Executive to own customer queries, complaints and escalations, guiding cases to resolution across internal teams. This role is part-time with 3 days per week, including 2 days in the office, and offers a hybrid working pattern across Manchester, Peterborough or Wigan.

You’ll be a key contact for customers, building relationships, providing updates and driving service improvements while ensuring customers feel supported