Part-Time Customer Relations Officer - Housing Office

Portsmouth City Council; Sunderland; On-site; GBP 27,000 - 29,000; Full time

Job summary

Portsmouth Homes in Portsmouth is seeking a Customer Relations Officer to join our housing team. The role is 17 hours per week (Friday and other days to be negotiated) and is permanent, based at Somerstown Area Housing Office, with a salary of £27,346 - £29,170 per year (pro rata for 17 hours).

You will handle customer enquiries at reception, by phone and email, liaise with internal teams and external partners, and help meet the Consumer Standards and Pillars of service across the organisation.

Qualifications

• Experience in customer service, preferably face-to-face and over the phone.
• Strong communication and interpersonal skills with diverse customers.
• Good organisation and ability to prioritise in a busy front-facing role.
• Ability to work within a team and adapt to changing needs.
• Numerate with accurate data entry and basic software use.

Responsibilities

• Respond to customer enquiries at reception, by phone and email.
• Refer matters to the right resource and arrange appointments as needed.
• Collaborate with Portsmouth Homes and external partners to meet standards.
• Support compliance with consumer standards and tenancy obligations.

Skills

Customer service experience

Communication skills

Organised

Team player

IT skills

Tools

Data entry

Software applications

Job description

Portsmouth Homes in Portsmouth is seeking a Customer Relations Officer to join our housing team. The role is 17 hours per week (Friday and other days to be negotiated) and is permanent, based at Somerstown Area Housing Office, with a salary of £27,346 - £29,170 per year (pro rata for 17 hours).

You will handle customer enquiries at reception, by phone and email, liaise with internal teams and external partners, and help meet the Consumer Standards and Pillars of service across the organisation.