Housing Services Admin & Data Specialist

Portsmouth; Sunderland; On-site; GBP 29,000 - 33,000; Full time

Job summary

Portsmouth City Council is seeking a Business Support Officer to provide comprehensive administrative support to Portsmouth Homes in the Housing, Neighbourhood and Building Services directorate. The role involves supporting tenants and leaseholders, data management, and coordinating the housing management team's activities.

You will be methodical, organised, and able to manage competing priorities with strong communication skills and high attention to detail.

Qualifications

• Hold a Level 3 qualification in Business Administration or demonstrate equivalent knowledge and skills gained through relevant experience.
• Knowledge of housing services within Portsmouth Homes and the Housing, Neighbourhood and Building Services directorate.
• Proficient in IT systems including M365 applications including Word and PowerPoint.
• Able to create and use Excel spreadsheets to extract and analyse data.
• Excellent organisational and time management skills with ability to meet tight deadlines and reprioritise workloads.
• Confident diary management using Outlook and arranging meetings.
• Excellent communication and people skills, both written and verbal, with a good telephone manner.
• Understanding of Data Protection and confidentiality when handling sensitive information.
• Understand Portsmouth City Council's structure and responsibilities.
• Flexible in working hours to meet demands of the role.
• Self-motivated with initiative and autonomy in problem solving.
• Experience in a busy office environment performing administration duties.

Responsibilities

• Provide a comprehensive business support service to Portsmouth Homes and the housing management team.
• Support housing services for tenants and leaseholders and respond to residents’ needs.
• Drive service improvement within the Housing, Neighbourhood & Building Services directorate.
• Report to the Assistant Director Sally Scattergood and manage calendars/diaries using Outlook.

Skills

MS Office

Excel

Diary management

Communication

Time management

Data protection

Initiative

Education

Level 3 Business Admin

Tools

M365

Word

PowerPoint

Job description

Portsmouth City Council is seeking a Business Support Officer to provide comprehensive administrative support to Portsmouth Homes in the Housing, Neighbourhood and Building Services directorate. The role involves supporting tenants and leaseholders, data management, and coordinating the housing management team's activities.

You will be methodical, organised, and able to manage competing priorities with strong communication skills and high attention to detail.