Business Support Officer

Portsmouth; Portsmouth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Portsmouth Homes is seeking a proactive Business Support Officer at Somerstown Area Housing Office to assist with monitoring housing priorities and actions. You will prepare meeting materials, highlight concerns and support service improvements while liaising with staff and a range of stakeholders.

You will manage communications, coordinate support for housing complaints and enquiries, and organize and minute meetings both in person and via Teams.

Qualifications

• Hold a Level 3 qualification in Business Administration or demonstrate equivalent knowledge and skills gained through relevant experience.
• Knowledge of housing services and Portsmouth Homes within the Housing, Neighbourhood and Building Services directorate.
• Proficient in IT systems including MS 365 applications including Word, PowerPoint.
• Excellent ability to create and analyse data in Excel.
• Strong organisational and time-management skills to meet deadlines.

Responsibilities

• Support monitoring and tracking of key housing priorities and actions, prepare meeting materials and highlight areas of concern.
• Liaise with staff and stakeholders, follow up agreed actions, maintain accurate records and support service improvement.
• Act as key contact for Heads of Service and managers across Portsmouth Homes and the wider directorate, sharing communications.
• Coordinate support for housing complaints and enquiries; organise, attend and minute meetings in person and via Teams.
• Collaborate with other Business Support Officers and the Executive Assistant to the Director and build strong working relationships.

Skills

MS 365

Excel analysis

Time management

Diary management

Communication skills

Outlook scheduling

Data protection

Education

Level 3 Business Administration

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

The role will support the monitoring and tracking of key housing priorities and actions for the Assistant Director, including preparing meeting materials and highlighting areas of concern. You will liaise with staff and stakeholders to follow up agreed actions, maintain accurate records and support service improvement.

As a Business Support Officer, you will be a key point of contact for Heads of Service and other managers across Portsmouth Homes and the wider directorate. You will share and manage communications, coordinate support for housing complaints and enquiries, and organise, attend and minute a wide variety of meetings both in person and via Teams. You will work closely with other Business Support Officers and the Executive Assistant to the Director and will need to establish good working relationships with these and other key contacts across the directorate.

Skills:

You need to:

• Hold a Level 3 qualification in Business Administration or demonstrate equivalent knowledge and skills gained through relevant experience.
• Have knowledge and understanding of housing services and Portsmouth Homes within the Housing, Neighbourhood and Building Services directorate, including key priorities, landlord responsibilities and the importance of listening to tenants and leaseholders.
• Be proficient in the use of IT systems including M365 applications including Word, PowerPoint
• Have a good understanding of the importance of measures and data and the ability to confidently create and use Excel spreadsheets to extract and analyse data.
• Have excellent organisational and time management skills with the ability to work to tight deadlines, adapting quickly to reprioritise workloads at short notice.
• Have the ability to confidently manage multiple diaries, arranging meetings using Outlook while being considerate of conflicting priorities.
• Have excellent communication and people skills, both written and verbal with a confident telephone manner and good literacy and numeracy skills
• Demonstrate a good understanding of Data Protection and the importance of confidentiality when dealing with sensitive information.
• Show an understanding of Portsmouth City Council's structure and responsibilities.
• Be flexible in the timing of working hours to support the demands of the work.
• Possess a high level of self-motivation, ability to self-manage and use you own initiative to solve problems.
• Have demonstrable experience of working within a busy office environment, performing administration duties to a high standard with a large degree of autonomy.

Somerstown Area Housing Office, Portsmouth

Somerstown Area Housing Office, Portsmouth