Housing Customer Relations Champion

Portsmouth; Portsmouth; On-site; GBP 21,000 - 30,000; Full time

Job summary

Portsmouth City Council is seeking a Customer Relations Officer to support Portsmouth Homes across Area Housing Offices. The role focuses on front-facing communication with tenants and leaseholders, presenting Portsmouth Homes positively and professionally, and coordinating with internal and external partners.

The CRO will handle enquiries at reception, by phone and email, and arrange appointments with other Officers to ensure compliance with Consumer Standards and service obligations.

Qualifications

• Previous customer service experience, preferably with members of the public by telephone and in-person.
• Strong communication skills and ability to deal with a wide variety of customers sensitively and empathetically.
• Well organised with the ability to prioritise tasks and manage workload.

Responsibilities

• Respond to customer/resident enquiries at the reception counter, by phone, and via email; refer matters to the appropriate resource.
• Arrange appointments for customers with other officers or teams to ensure Portsmouth Homes meets Consumer Standards and compliance obligations.

Skills

Customer service

Communication skills

Organised

Team player

Numerate

Money handling

Positive attitude

IT literacy

Data Protection awareness

Tools

Data entry software

Housing systems

Job description

Portsmouth City Council is seeking a Customer Relations Officer to support Portsmouth Homes across Area Housing Offices. The role focuses on front-facing communication with tenants and leaseholders, presenting Portsmouth Homes positively and professionally, and coordinating with internal and external partners.

The CRO will handle enquiries at reception, by phone and email, and arrange appointments with other Officers to ensure compliance with Consumer Standards and service obligations.