Housing Support & Data Coordinator

Portsmouth; Portsmouth; On-site; GBP 21,000 - 27,000; Full time

Job summary

Portsmouth Homes is seeking a proactive Business Support Officer at Somerstown Area Housing Office to assist with monitoring housing priorities and actions. You will prepare meeting materials, highlight concerns and support service improvements while liaising with staff and a range of stakeholders.

You will manage communications, coordinate support for housing complaints and enquiries, and organize and minute meetings both in person and via Teams.

Qualifications

• Hold a Level 3 qualification in Business Administration or demonstrate equivalent knowledge and skills gained through relevant experience.
• Knowledge of housing services and Portsmouth Homes within the Housing, Neighbourhood and Building Services directorate.
• Proficient in IT systems including MS 365 applications including Word, PowerPoint.
• Excellent ability to create and analyse data in Excel.
• Strong organisational and time-management skills to meet deadlines.

Responsibilities

• Support monitoring and tracking of key housing priorities and actions, prepare meeting materials and highlight areas of concern.
• Liaise with staff and stakeholders, follow up agreed actions, maintain accurate records and support service improvement.
• Act as key contact for Heads of Service and managers across Portsmouth Homes and the wider directorate, sharing communications.
• Coordinate support for housing complaints and enquiries; organise, attend and minute meetings in person and via Teams.
• Collaborate with other Business Support Officers and the Executive Assistant to the Director and build strong working relationships.

Skills

MS 365

Excel analysis

Time management

Diary management

Communication skills

Outlook scheduling

Data protection

Education

Level 3 Business Administration

Tools

MS Word

PowerPoint

Excel

Outlook

Job description

Portsmouth Homes is seeking a proactive Business Support Officer at Somerstown Area Housing Office to assist with monitoring housing priorities and actions. You will prepare meeting materials, highlight concerns and support service improvements while liaising with staff and a range of stakeholders.

You will manage communications, coordinate support for housing complaints and enquiries, and organize and minute meetings both in person and via Teams.