Part-Time Customer Experience Centre Manager

IWG plc; Birmingham; On-site; GBP 11,000 - 19,000; Part time

Job summary

IWG plc in Birmingham is seeking a Part-time Customer Services Manager to lead a busy centre and drive exceptional service for customers and guests. Working around 20 hours per week, you’ll manage day-to-day operations, upsell to customers, give tours, and motivate a small team to hit targets while maintaining a welcoming, world-class workspace.

A proactive, customer-focused mindset and ownership are essential.

Qualifications

• Experience leading a small, close-knit team.
• Customer-focused mindset with ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Skills

Team leadership

Job description

IWG plc in Birmingham is seeking a Part-time Customer Services Manager to lead a busy centre and drive exceptional service for customers and guests. Working around 20 hours per week, you’ll manage day-to-day operations, upsell to customers, give tours, and motivate a small team to hit targets while maintaining a welcoming, world-class workspace.

A proactive, customer-focused mindset and ownership are essential.