Part-time Customer Service Manager

IWG plc; Canterbury; On-site; GBP 17,100 - 20,900; Part time

Benefits offered by this job

Generous incentives

Great training and development opportunities

Flexible workplace benefits

Job summary

IWG plc is seeking a Part-time Customer Services Manager in Canterbury, United Kingdom, offering flexible hours and a salary of up to £19,000. You will manage the centre's performance with a strong focus on customer service and team leadership.

This role provides a fantastic opportunity for those with a passion for customer care, along with a commitment to quality service and results-driven leadership. The position includes benefits that support your wellbeing and career growth.

Qualifications

• Experience in delivering against targets while leading a team.
• Familiarity with customer-focused environments like flexible workspaces, stores, or restaurants.
• Passion for delivering excellent customer service.

Responsibilities

• Manage all aspects of the centre's performance.
• Provide high-quality service to customers.
• Upsell products and services to existing customers.
• Conduct tours for prospective customers.

Skills

Customer service expertise

Team leadership

Problem-solving

Salesmanship

Job description

Part-time Customer Services Manager

(20+ hours per week, Monday to Friday or selected days)

(Total Compensation including bonus, commission & benefits based on a 20 hour working week: Up to £19,000)

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resources to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

• Being responsible for managing everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador for you, your team and IWG.

What we can do for you

• A fun, challenging and rewarding career.
• Great induction training and excellent ongoing learning and development.
• Fantastic promotion prospects.
• Generous, achievable incentives and sociable hours.
• Access to a comprehensive range of flexible, personalised workplace benefits that support mental, physical and financial wellbeing.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close‑knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your customer service and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

• Passion – looking after our diverse prospects, customers and guests is at the heart of what we do.
• Drive – your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.
• Resilience – a relentless focus on business priorities, regardless of any obstacles placed in front of you.

Above all, you’ll ensure all our customers receive a truly world‑class service, and your sense of ownership will continuously improve the quality of service and the workspace.