Part-Time Customer Experience Associate | Flexible Hours

Bada Bingo; Tees Valley; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

4 weeks Annual Leave

Pension Scheme

Life Assurance

Staff discount 50% off bingo tickets,

Staff discount on food & soft drinks

Job summary

Bada Bingo in Middlesbrough is seeking a Customer Assistant for a 20-hour contract that is flexible across 7 days, including evenings and weekends. You will provide exceptional in-person service, build rapport with customers and help across front of house, sales, treasury, machines, and the bar area.

The role requires adaptability, strong communication, and a willingness to uphold safety and policy standards while contributing to a positive, supportive team culture.

Qualifications

• Experience delivering first-class, personalised customer service in face-to-face roles, preferably in hospitality, retail or leisure.

Responsibilities

• Build rapport and relationships with Customers.
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including general housekeeping.
• Support with other duties as requested by the line manager.
• Ensuring a Safer Gambling Environment for all customers and colleagues across all channels; online, in club and live.

Skills

Customer service

Communication

Cash handling

Flexibility

Job description

Bada Bingo in Middlesbrough is seeking a Customer Assistant for a 20-hour contract that is flexible across 7 days, including evenings and weekends. You will provide exceptional in-person service, build rapport with customers and help across front of house, sales, treasury, machines, and the bar area.

The role requires adaptability, strong communication, and a willingness to uphold safety and policy standards while contributing to a positive, supportive team culture.