Club Customer Assistant - Flexible 16h Role

Buzz Group; South Shields; On-site; GBP 8,500 - 12,000; Part time

Benefits offered by this job

Help@Hand app

Thrive app

Buzz Apprenticeships

Buzz Brilliance Awards

Buzz Learning platform

In-house Training

Mental Health Advocates

4 weeks Annual Leave

Holiday Buy scheme

Staff discount

Refer a Friend

Life Assurance

Pension

Job summary

Buzz Group in South Shields is seeking a Customer Assistant for a 16-hour contract, flexible across 7 days, including evenings and weekends. You will deliver high-quality service, handle cash, and contribute to maintaining a safe gambling environment across all channels.

The role requires adaptability across front of house, bar, kitchen, and other areas, with a focus on guest experience and presentation. Training and development opportunities are provided.

Qualifications

• Experience delivering first-class, personalised customer service in face-to-face roles.
• Experience handling cash and basic numeracy skills.
• Confident in challenging processes and ensuring company policies are followed.
• Willingness to cover multiple areas including front of house, bar, kitchen and housekeeping.

Responsibilities

• Build rapport with Customers and maintain high presentation standards across the Club.
• Work across all areas: front of house, book sales, treasury, machines, bar and kitchen; general housekeeping.
• Support line manager with other duties as requested.
• Ensure a safer gambling environment across online, in-club and live channels.

Skills

Customer service

Hospitality experience

Cash handling

Communication

Flexibility

Job description

Buzz Group in South Shields is seeking a Customer Assistant for a 16-hour contract, flexible across 7 days, including evenings and weekends. You will deliver high-quality service, handle cash, and contribute to maintaining a safe gambling environment across all channels.

The role requires adaptability across front of house, bar, kitchen, and other areas, with a focus on guest experience and presentation. Training and development opportunities are provided.