Multiskilled Branch Customer Experience Advisor

Banco Santander SA; Greater London; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Flexible benefit allowance

Discretionary bonus (8%)

25 days’ holiday + bank holidays

Pension and wellbeing benefits

Job summary

Santander UK is looking for a Customer Experience Advisor at the Ealing Branch in London. You’ll be the friendly face and voice for customers, handling transactions, assisting with technology in the banking hall, and supporting customers by phone.

The role is 35 hours per week, on a rota from Monday to Saturday between 8am and 6pm, in a busy, multi-skilled branch where teamwork and flexible problem solving are valued.

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.
• Effective team working skills with a flexible, can-do approach to work.
• Openness to a broad range of activities even if outside of standard expectations.
• Ability to grow, adapt and change accommodating business needs and priorities.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Santander UK is looking for a Customer Experience Advisor at the Ealing Branch in London. You’ll be the friendly face and voice for customers, handling transactions, assisting with technology in the banking hall, and supporting customers by phone.

The role is 35 hours per week, on a rota from Monday to Saturday between 8am and 6pm, in a busy, multi-skilled branch where teamwork and flexible problem solving are valued.