Part-Time Customer Care Specialist – Evenings & Weekend

ENWL; Preston; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Annual bonus

25 days holidays

Private healthcare

Rewards portal

Pension scheme

Employee assistance programme

Professional development

Job summary

Electricity North West in Preston is seeking a Part-Time Customer Advisor to deliver first-class customer service in a busy contact centre. You will handle inquiries, guide customers through outages and account details, and support vulnerable customers with empathy and clear communication.

The role offers full training, shifts including evenings and weekends, and opportunities to develop professional skills while contributing to service targets.

Qualifications

• Proven customer service experience within a fast-paced contact centre environment.
• Experience dealing with complaints.
• Strong organisation and time management skills.
• Experience supporting customers with vulnerabilities preferred.

Responsibilities

• Handle inbound calls from customers, including those who are vulnerable and affected by power cuts, providing clear guidance and setting expectations.
• Carry out proactive outbound calls to customers on the Extra Care Register to check details and offer welfare support or signpost to partners.
• Investigate issues through questioning and collaboration with internal teams to resolve queries and complaints efficiently.
• Maintain up-to-date customer records and perform data cleansing as required.

Skills

Customer service

Communication

Empathy

Time management

Target driven

Job description

Electricity North West in Preston is seeking a Part-Time Customer Advisor to deliver first-class customer service in a busy contact centre. You will handle inquiries, guide customers through outages and account details, and support vulnerable customers with empathy and clear communication.

The role offers full training, shifts including evenings and weekends, and opportunities to develop professional skills while contributing to service targets.